Massage Therapist

Responsibilities

• Adheres to policies and delivers all responsibilities in accordance with Spa by JW brand standards.
• Reports any incident and/or accident immediately to the Spa Director.
• Performs all services that meet the established guidelines for that type of service offering that fulfill guest expectations; based on current certifications.
• Understands and uses universal precautions when providing services.
• Affirms contraindications of guests that may prevent service from taking place.
• Maintains the highest level of product knowledge and has complete knowledge of all spa services presently offered.
• Speaks knowledgeably about hotel amenities and the local Austin area; answers guest questions that arise.
• Suggests to guests other beneficial treatments offered in the Spa.
• Answers guest’s questions in a knowledgeable and professional manner.
• Recommends products for home use with a minimum service to sale ratio of 5%.
• Keeps up on inventory and notifies Spa Director of product needs.
• Attends all scheduled meetings, and scheduled professional trainings.
• Cleans and disinfects all equipment on a daily basis.
• Assists staff with lifting, storing facility equipment including furniture and products to help maintain and prepare the facility for special events.
• Creates and maintains client cards with treatment notes, when appropriate.
• Ensures that work areas are clean and set according to procedures.
• Begins and ends all treatments on time.
• Completes all assigned side work.

Qualifications

• Must have and maintain current licensing.
• College Education preferred but not required.

COMPETENCIES

• Judgment/Decision Making
• Education/Experience
• Integrity
• Excellence
• Independence
• Adaptability
• Listening
• Customer Focus
• Team Player
• Communication – Oral
• Energy

WORKING CONDITIONS

• Massage Therapists must interact with guests throughout their shift, therefore communication skills are required specifically speaking and listening.
• Significant standing is required for extended periods of time (up to 7-8 hours), while providing massage therapy to guests.
• Massage therapists use touch to treat clients’ injuries and to promote the clients’ general wellness.
• They use their hands, fingers, forearms, elbows, and sometimes feet to knead muscles and soft tissues of the body.
• This position requires bending, lifting, stooping, squatting, reaching, overhead lifting, pushing, and pulling of up to 25 lbs. on a regular basis.