Massage Therapist

Job Summary

The Licensed Massage Therapist role at Mandara Spa is to provide and maintain the highest standards of massage therapy and recommendations for home care. The therapist must provide excellent guest care, creating a feeling of rest and relaxation, and contribute to high retention and increased treatment and retail sales.

Responsibilities and Duties

• Provides guests with thorough and knowledgeable professional massage treatments, adhering to company protocols
• Maintains the established revenue and guest retention goals for the massage department
• Ensures guests receive a detailed prescription plan after each service for home care regimen
• Demonstrates full knowledge and understanding of all services and products while educating guests in these areas
• Actively promotes spa treatments, retail products, packages, and seasonal promotions
• Responsible for setting up treatment room according to standards
• Upholds and practices the universal health care protocol/standards of sanitation and sterilization as directed by state/city law and the spa’s policies/procedures when dealing with guests and coworkers
• Performs prep work, cleans, and restocks room per spa standards
• Attends scheduled departmental meetings, trainings, and workshops
• Provides services within the scope of practice of profession as defined by the state/city/local law, and in accordance with applicable regional laws and regulations

Qualifications and Skills

• Must have an applicable state license to perform services
• Must have received massage training from an accredited/approved massage school
• 12 to 18 months preferred experience working in a high-end resort or urban day spa environment
• Must be available to work varying shifts such as: nights, weekends, and holidays
• Technical or Administrative Knowledge: Thoroughly educated and understands the anatomy of the body and the effects of the specific techniques utilized in order to determine whether such application is contraindicated and/or to determine the most beneficial services to recommend to a given individual
• Possess excellent communication skills and provide legible and articulate communication
• Demonstrates commitment to provide the highest quality of massage therapy to those who seek their professional service
• Computer literate
• Behavioral Competencies: Must possess a cooperative and positive attitude, exercising reason. Must be able to interact professionally and with sensitivity to the needs of the guests and coworkers. Demonstrate respect, sensitivity, and concern for guests' needs with a professional and pleasant manner. Collaboration and partnering: Identifies opportunities and takes action to build relationships between individuals, teams, departments, units, or organizations to help achieve business goals