Massage Administrator

About the Role

For over 40 years, Canyon Ranch has been a trailblazer in integrative wellness and hospitality. With iconic properties in Tucson and Lenox, and a new destination opening in Austin in 2026, we create life-changing experiences for guests through world-class service, innovative wellness programming, and extraordinary hospitality.

Responsibilities

• Handle all aspects of daily administrative duties and functions of the Massage Department.
• Manage and resolve issues and assist with requests for services and therapists.
• Receive therapist sick calls and reschedule guests to other therapists.
• Process same-day or next-day requests for services or therapists.
• Communicate last-minute changes to therapists.
• Enter and monitor administrative blocks in Book4Time as needed.
• Complete and update daily room assignments for providers.
• Assist with treatment room set-ups for last-minute bookings or overage situations.
• Answer phones and provide therapists' daily schedules when requested.
• Assist with filing of all department documents.
• Organize and maintain inventory, portioning, and restocking of massage and body treatment supplies.
• Provide operational support including marketing requests, scheduling departmental meetings, greeting guests, answering phones, making copies, scanning, and submitting requests for IT and Facilities.
• Attend all department meetings, transcribing and distributing staff meeting notes.
• Maintain current guest utilization reports.

Qualifications

• 1-2 years of previous experience in the same or related field.
• Proficiency with a variety of computer software applications in word processing, spreadsheets, and databases (MS Word, Excel, Access, PowerPoint).
• Excellent organizational, oral, and written communication skills.
• Ability to maintain continual attention to detail in composing, typing, and proofing materials, establishing priorities, and meeting deadlines.

Benefits

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental, and Vision after 30 days of employment.
• 25 days of personal (vacation/sick/holiday) time off.
• Employer-paid life insurance and Employee Assistance Program.
• Paid Maternity leave.
• Complimentary weekday meals from our culinary team.