MaryLand

About the role

The role involves managing a team of agents and ensuring compliance with regulatory standards. Key responsibilities include training new hires, handling customer complaints, and maintaining high service levels.

Responsibilities

• Train new hires on company policies and procedures
• Handle escalated customer complaints and resolve issues
• Maintain high service levels and agent performance metrics
• Conduct regular performance evaluations and provide feedback
• Manage day-to-day operations and ensure compliance with regulations

Requirements

• Bachelor's degree in a related field
• At least 3 years of experience in a supervisory or managerial role
• Strong understanding of regulatory compliance
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively

Qualifications

• Proficiency in Microsoft Office Suite
• Experience with CRM systems
• Knowledge of industry-specific software tools

Skills

• Leadership and management skills
• Customer service orientation
• Problem-solving abilities
• Time management and organizational skills

Benefits

Competitive salary, comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

$75,000 - $90,000 annually

Schedule

Full-time position, Monday through Friday, 8:00 AM - 5:00 PM