Marriott Austin North - Housekeeping Assistant Manager OEM

About the Role

Assist in managing the day-to-day operation of the Housekeeping Department and ensure efficient operations in the absence of the Housekeeping Manager, adhering to Aimbridge Hospitality standards. Management-level associates are expected to work as much of each workday as necessary to complete their job responsibilities, with overtime applicable for OEM associates.

Qualifications

• At least 3 years of progressive experience in a hotel or related field; or a 2-year college degree and 2+ years of related experience; or a 4-year college degree and at least 1 year of related experience.
• Supervisory experience required.
• Proficient in Windows Operating Systems.
• Able to convey information and ideas clearly.
• Capable of evaluating and selecting among alternative courses of action quickly and accurately.
• Works well in stressful, high-pressure situations while maintaining composure and objectivity.
• Effective in handling workplace problems, including anticipating, preventing, identifying, and solving issues.
• Ability to assimilate complex information from disparate sources and adjust to meet constraints.
• Strong listening skills to understand, clarify, and resolve concerns raised by coworkers and guests.
• Ability to work with and understand financial information, data, and basic arithmetic functions.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
• Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements (e.g., Food Handlers, Alcohol Awareness, CPR & First Aid).
• Assist in establishing and maintaining a key control system for the department.
• Ensure proper use of radio etiquette within the housekeeping department.
• Schedule routine inspections of all guest rooms/suites and public areas to ensure cleanliness and good repair.
• Assist in controlling expenses and minimizing waste in all areas of housekeeping.
• Participate in the preparation of the annual departmental budget and financial plans.
• Conduct pre-shift meetings and review all pertinent information for the day’s activities.
• Assist with daily room inspections (additional Supervisor only scheduled if occupancy exceeds 90 rooms or with General Manager approval).
• Review Housekeeping staff’s worked hours for payroll compilation and submit to accounting on time.
• Prepare employee schedules according to business forecasts, payroll budget guidelines, and productivity requirements; submit weekly for review.
• Supervise daily inspections for arriving V.I.P.s.
• Ensure lobbies, guest hallways, guest rooms, and back-of-house areas are cleaned to Aimbridge Hospitality standards.
• Assist with deep cleaning projects and support Housekeeping staff during unanticipated rush periods.
• Maintain required pars of all Housekeeping and Laundry supplies by ordering needed items monthly/quarterly.
• Complete monthly and quarterly Housekeeping inventories on time.
• Ensure guest privacy and security by following Aimbridge Hospitality procedures.
• Participate in required M.O.D. coverage as scheduled.
• Ensure implementation of all Aimbridge Hospitality policies and house rules.
• Assist with training and review of "House Safety" rules and procedures with Housekeeping staff.
• Monitor work orders and submit to the Engineering department; follow up to ensure completion.
• Respond to guest requests, situations, complaints, and accidents in an attentive, courteous, and efficient manner.
• Attend monthly all-employee team meetings and other required functions.
• Maintain professional working relationships and promote open communication with managers, employees, and other departments.
• Respond to emergency situations using M.S.D. sheets; keep them current and easily accessible.
• Monitor "Lost and Found" procedures and policies according to standards.
• Assist with training all Housekeeping personnel according to Aimbridge Hospitality standards.
• Ensure employees are attentive, friendly, helpful, and courteous to guests and colleagues.
• Use the telephone and computer system for reporting and verifying room status.
• Properly store, secure, and issue supplies to meet business demands.
• Complete all reports in a timely and efficient manner as required by management.
• Review the Guest Request log daily to address problems proactively.
• Ensure completion of regular maintenance and cleaning projects biannually.
• Perform any other duties as requested by the General Manager.
• Access to back-of-house areas and sensitive information.
• Interact and occasionally have unsupervised contact with guests and/or colleagues.
• Access and control sensitive areas, including Master Keys, guestrooms, storage/liquor rooms, and secured file cabinets.
• Drive safely on behalf of the company for business reasons.
• Maintain a high level of trust, responsibility, and sound judgment while representing the company.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package, including:

• Daily Pay (ask your Recruiter for details).
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

About the Property

At Marriott Austin North, we’re passionate about delivering exceptional service and creating memorable guest experiences. Located just north of downtown Austin near I-35 and US 183, our hotel provides a welcoming environment for guests and a dynamic workplace for team members. Public transit routes are serviced by CapMetro.

As part of our team, you’ll contribute to the Marriott experience, known for personalized service, thoughtful amenities, and a commitment to making each guest feel valued. Whether working directly with guests, maintaining cleanliness, or collaborating across departments, your role is integral to our success.

As part of Aimbridge Hospitality, we nurture professional growth and provide opportunities for employees to excel. If you’re excited about joining a forward-thinking team that celebrates innovation and development, we’d love for you to apply.