Marquette Central Student Services Adv.

Be The Difference Begins with Great People. Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We're always looking for highly talented individuals to join our team—people who think big, care deeply, and believe in being the difference in their work and community. We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

About the role

The Marquette Central Student Services Adviser provides cross-functional counseling and advice on complex enrollment and student financial issues within the Marquette Central Student Services unit. Advising services are provided to the university's diverse populations of current and prospective students and families in the areas of registration, academic records, financial aid, student employment, and student accounts. Additionally, this position handles complex situations when discussing both academic success and financial matters.

Responsibilities

• Counseling and Advising
  • Counsel, investigate, problem-solve, and resolve questions and issues from prospective and current students, parents, faculty, third parties, and the public.
  • Maintain a continuous focus on academic and financial wellness, student retention, and graduation rates.
  • Provide in-depth financial aid information and assistance regarding the aid application process (FAFSA), eligibility including the financial aid offer, deadlines, loan terms and conditions, professional judgement, scholarship renewal, disbursement policies, satisfactory academic progress, student employment, and study away policies.
  • Counsel students and families regarding their payment rights and responsibilities throughout the student life cycle, including explaining billing statements, payment options, billing timelines, and 1098T's.
  • Assist students with registration logistics, navigating CheckMarq, forms, transcript orders, and academic policies.
  • Adjust financial aid offers following university policies and procedures.
  • Adhere to all federal, state, and university regulations and procedures when counseling and advising.
  • Advise students and families on the Family Education Rights and Privacy Act of 1974 (FERPA) regulations.
  • Assist students with applying for campus jobs and completing campus hire paperwork.
  • Appropriately refer students and families to other campus resources.
  • Communicate regularly with individuals and groups at all levels of the institution to provide information, respond to questions, and resolve problems.
  • Exercise discretion and independent judgment in making exceptions to policies such as waiving late fees, removing/suspending registration holds, or removing other student obstacles on a case-by-case basis.
  • Bring student issues to resolution efficiently and escalate issues appropriately to supporting offices and/or leadership as needed.
• System Utilization, Account Management, and Data Processing
  • Efficiently utilize multiple technological and student-serving platforms, software applications, and communication modalities.
  • Accurately and efficiently review account information and document all interactions within appropriate technological platforms and software.
  • Troubleshoot problems or concerns regarding billing, academic records, registration, and financial aid.
  • Utilize diligence when reviewing account or comment activity.
  • Distribute, collect, and review required documents for accuracy and completeness.
  • Process account history requests, enrollment verifications, and official transcripts.
  • Assist families with the Marquette Monthly Payment Plan.
• Presentations, Projects, Outreach, and Training
  • Deliver financial aid presentations to prospective students and families.
  • Ensure presentation materials contain accurate and relevant information.
  • Assist with university-sponsored events such as orientation by providing presentations, individual counseling, and general information.
  • Perform proactive student outreach and counseling regarding financial aid next steps and past due balances.
  • Participate in ongoing training, both as the trainer and trainee, to meet the required knowledge of federal, state, and institutional policies and procedures.
  • Participate in the annual review of Marquette Central policies, procedures, the Marquette Central website, the preparation of student service publications, notices, and special correspondence to various groups.
• Liaison
  • Function as a liaison between students, parents, and various university offices.
  • Advocate on behalf of the student when needed.
  • Serve on various internal and external committees.

Requirements

• A bachelor's degree.
• A minimum of 1 year of customer service experience.
• Excellent written and oral communication skills, along with excellent negotiation skills.
• Ability to react to customers quickly, thoughtfully, and courteously.
• An appreciation of and sensitivity to diverse cultures and lifestyles.
• Excellent organizational skills, with the ability to prioritize multiple projects and tasks simultaneously.
• Proven ability to work effectively as a team member.
• Ability to analyze and interpret data and make independent decisions.
• Ability to maintain confidentiality of records and information.
• Ability to work flexible hours as needed for recruitment/retention events.
• Understanding of and commitment to Marquette University's Vision, Mission, and Values.

Preferred Qualifications

• Marquette experience in a related field.
• PeopleSoft experience.
• Spanish speaker preferred.

Benefits

Marquette University offers a rich and competitive Total Rewards package including:

• Medical, dental, and vision coverage.
• 403(b) retirement plan with up to 8% university match.
• Generous time off package.
• Tuition benefits for employees, spouses, and dependents with no payback requirement.

For more information, visit Marquette Total Rewards.

This role offers opportunities to diversify skills, deepen expert knowledge, encourage a healthy work-life balance, focus on personal wellbeing, provide leadership training, and sustain a culture of respect and inclusion.