Student Support Services

About the role

The Student Support Services staff member provides direct support to students and families while assisting with administrative and data-related functions essential to the successful operation of the alternative high school program. This position serves as a key liaison between students, families, teachers, and administrators, supporting student engagement, attendance, and academic progress in a flexible, student-centered learning environment.

Responsibilities

• Build positive, supportive relationships with students in an alternative education setting.
• Assist students with organization, goal-setting, and problem-solving to support academic and behavioral success.
• Monitor attendance, engagement, and progress; communicate concerns to appropriate staff.
• Support implementation of individual student plans (e.g., credit recovery, intervention plans, behavior supports).
• Provide supervision and support during non-instructional times as assigned.
• Serve as an additional point of contact for families, fostering positive communication and engagement.
• Assist with scheduling and coordination of meetings, conferences, and support services.
• Support family outreach efforts, including phone calls, emails, and documentation.
• Provide clerical and organizational support to administrators and instructional staff.
• Maintain accurate student records in accordance with FERPA and district policies.
• Assist with scheduling, filing, correspondence, and preparation of reports.
• Support daily program operations as needed.
• Assist in tracking student progress toward credits, graduation requirements, and program goals.
• Generate basic reports and summaries for staff and administration.
• Ensure data accuracy, confidentiality, and compliance with district and state requirements.

Qualifications

• High school diploma or equivalent.
• Minimum of five (5) years of relatable work experience preferred.
• Experience working with adolescents, preferably in an educational or youth-support setting.
• Strong interpersonal and communication skills.
• Basic computer skills, including data entry and use of spreadsheets or student information systems.
• Ability to maintain confidentiality and comply with FERPA requirements.

Skills

• Strong organizational and time-management skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional, calm, and supportive demeanor.
• Ability to work collaboratively as part of a team.
• Flexibility and adaptability to meet the needs of students and the program.

Schedule & Work environment

Part-Time, 29 hours/week. Work is primarily performed in a school environment. Position may involve periods of standing, walking, and interacting with students. Occasional evening or flexible hours may be required for parent meetings or events.

Pay: $23.50 - $26.75/hour (depending on experience)