Markets Support Analyst

About the role

This job is responsible for providing operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business through the lifecycle of a trade. Key responsibilities include handling trading and operational activities before deadlines, maintaining internal systems and providing operational support to internal partners. Job expectations include maintaining a high degree of accuracy with customers and data to ensure compliance with regulations and policies.

Responsibilities

• Review and analyze proxy & class action related material and data
• Process client instructions within established deadlines
• Maintain accurate records and audit trails
• Provide timely response to internal/external client queries
• Interface with lines of business supported (Wealth Management, Prime Finance), Vendors and international custodians
• Liaise with internal departments and Vendors to ensure timely resolution of issues raised
• Participate in ad hoc projects for new processes or industry initiatives
• Maintain policies and procedures on related processes

Requirements

• 1–3 years of experience in securities or cash operations, proxy processing, corporate actions, or custody operations
• Good IT skills such as Microsoft Office / Excel; Copilot experience a plus
• Excellent communications skills and ability to present to an audience
• Strong analytical and problem-solving skills
• Ability to work under pressure in a team environment
• Attention to detail and ability to manage deadlines
• Work effectively with others by establishing and maintaining positive working relationships built on mutual respect and trust
• Escalate issues that demonstrate risk to customers/clients and/or the company
• Self-motivated and able to work unsupervised; manage own time and know when to escalate
• Seek to advance knowledge and improve skills

Desired Qualifications

• Strives to bring new thoughts and ideas in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs; continuous learner
• Commitment to challenging the status quo and promoting positive change
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills

• Collaboration
• Customer and Client Focus
• Oral Communications
• Prioritization
• Active Listening
• Adaptability
• Business Acumen
• Client Management
• Data Collection and Entry