Markets Support Analyst

About the Role

This role provides operational support for securities, loans, exchange-traded derivatives, and over-the-counter derivatives across multiple lines of business through the lifecycle of a trade. Key responsibilities include handling trading and operational activities before deadlines, maintaining internal systems, and providing operational support to internal partners. The role ensures a high degree of accuracy with customers and data to comply with regulations and policies.

Within Operations, the Trade Control function offers operational support and expertise to the Sales and Trading Desks, including Credit, Rates, Mortgages, and Equity. The team specializes in industry initiatives, exception management, trade reconciliation, clearing, and e-trading management. Trade Control partners with Front Office, Technology, Strategists, Controllers, Credit Risk, and other Operations teams, and may also manage client queries and novations.

This specific role supports the Global Credit Trading Desk with a focus on Credit Derivative products, including Single Name CDS, CD Index, CD Tranche, and CD Index Options. Responsibilities include daily trade flows, lifecycle event management, reconciliations, reporting, regulatory initiatives, clearing, and compression workflows across products.

Responsibilities

• Performs set-up and maintenance of core data across client, account, instrument, and agreement data, and oversees data quality within key data platforms.
• Ensures transactions are completed in an accurate and timely manner.
• Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management.
• Conducts daily monitoring of client trading activity across multiple markets, servicing clients' needs.
• Completes accurate, timely clearing and settlement of trades with internal and external counterparties, including reconciliation management and governance of trade fails and breaks.
• Performs tasks accurately during high volume periods in a team environment.
• Identifies and flags potential risks in a timely manner.
• Directly engages with the business and partners with stakeholders to deliver on business requirements and evolving market conditions.
• Works closely with the Trading Desk to support Trade Control responsibilities, including:
  • Trade Validation – Timely and accurate management of trade capture to ensure all trades are booked according to terms of the underlying agreement.
  • Ongoing trade maintenance – Manages trade lifecycle events and performs trade amendments as required.
  • Investigates and resolves breaks (e.g., Cash, Collateral, Valuations, Documentation).
  • Produces and distributes daily reports to the Trading desk, business partners, and Senior Management.
  • Resolves Risk and P&L issues in collaboration with Front Office, Risk, and Finance.
  • Resolves client issues in partnership with Sales and Client Management teams.
  • Manages and processes Credit Default Events with Front Office, Technology, and P&L teams.
  • Investigates and resolves queries by liaising with Front Office, Back Office, and/or clients.
• Builds and maintains relationships across senior business leads and support partners.
• Participates in ad hoc projects for new processes or industry initiatives.

Requirements

• Bachelor's Degree in Math, Finance, Engineering, or Technology.
• Excellent ability to work in a team and with a wide user group across multiple functions.
• Strong attention to detail and drive to ensure work is completed to a high standard.
• Ability to work in a high-pressure environment.
• Strong interpersonal and communication (verbal & written) skills.
• Ability to work diligently, independently, and prioritize multiple demands.
• Proficient in MS Office, particularly Excel.

Qualifications (Preferred)

• 1-2 years of experience in investment banking.
• Experience working with fixed income derivatives and securities; working knowledge of bonds/CDS is an advantage.
• Understanding of the regulatory environment, legal entity strategy, and the importance of robust internal controls.
• Inquisitive with strong analytical and problem-solving skills.
• Ability to partner with teams, business, and technology partners to embrace change and accomplish goals.
• Strong knowledge of general business and corporate cultures.
• Strives to bring new thoughts and ideas to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience connecting with a diverse set of clients to understand future business needs; a continuous learner.
• Commitment to challenging the status quo and promoting positive change.
• Participates in and drives collaborative efforts to advance tools, technology, and ways of working.
• Believes in the value of diversity to reflect, connect, and meet the diverse needs of clients and employees.

Skills

• Collaboration
• Customer and Client Focus
• Oral Communications
• Prioritization
• Active Listening
• Adaptability
• Business Acumen
• Client Management
• Data Collection and Entry

Schedule

1st shift (United States of America), 40 hours per week.