Marketplace Representative

About the role

The Marketplace Representative assists customers across our multiple partner marketplace platforms with the execution, facilitation, and follow up care of their orders. The role is committed to providing world-class customer experience, attracting and retaining the best people, and achieving superior results.

Responsibilities

• Communicate to marketplace customers by messaging platform, email, and phone concerning orders, returns, shipments, and products.
• Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products, services, policy, procedure, account status, marketing promotions and campaigns, and explaining billing and shipping details.
• Summarize every interaction to prevent repeat contacts or cancellations.
• Adequately adhere to quality standards, meeting sales and performance goals set by management.
• Promote, recommend, and sell Musical products and services utilizing consultative selling techniques to maximize customer satisfaction and results for new and existing orders.
• Practice continuous quality control in the processing of all customer orders to prevent any problems during order fulfillment.
• Meet/exceed all performance expectations including products sales, add-on sales, call handling metrics, and quality standards.
• Stay informed of current policies/procedures, competitive offers, and products in order to position company products/services in a confident manner.
• Manage product listings across multiple marketplace websites- Articulate the advantages of our company over the competition.

Requirements

High School diploma or GED required. One to three years of customer service or sales experience required. Ability to operate a computer and type 30 WPM. Demonstrated ability to Think Customer First, plan and work independently. Proven ability to handle customer concerns and escalated issues in a professional manner. Ability to ask probing questions and correctly identify customer needs. Self-motivated, upbeat, and with a high energy level. Strong customer focus, team player and strong work ethics.

Qualifications

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Ability to communicate effectively via various channels, interpret and explain complex information, maintain quality standards, promote products, manage tasks, stay updated on industry trends, and articulate product advantages.

Benefits

Includes Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay

N/A

Schedule

N/A