Marketplace Customer Support Specialist
About the Role
For Travoom, the Marketplace Customer Support Specialist role connects customer resolution with the broader operating needs of a travel-technology marketplace, including ticketing, content, platform, vendor, customer support, operations, and data workflows. The scope translates into specialized execution within travel marketplace operations, ensuring every handoff clearly shows what is complete, what is pending, and who owns the next step.
Expected Contribution
The role is successful when customer resolution becomes more reliable, and repeated failure points are identified before they impact customers, partners, or teammates. This is measured through specialized execution within travel marketplace operations.
Responsibilities
- Own the Marketplace Customer Support Specialist workflow by resolving routine issues within approved authority.
- Coordinate the workflow by documenting commitments and next actions.
- Review the workflow by escalating complex cases with sufficient context for the next owner.
- Maintain the workflow by handling assigned customer or client requests.
- Track the workflow by reviewing available case history before responding.
Role Fit
- Use Case Management and Case Documentation confidently in executing marketplace customer support within travel marketplace operations.
- Apply Marketplace Customer Support Specialist Execution while managing exceptions, owners, and deadlines.
- Document Multichannel Support decisions clearly for teammates to follow.
- Exercise sound judgment around Marketplace Data Quality, especially when escalation is required.
Employment Overview
Full-time, Associate level, 100% remote within the United States.
Pay
Base salary: $38,000-$52,000 per year.
For this role, remote execution is complete only when customer resolution is accurate, secure, traceable, and ready for the next authorized teammate.