Customer Support Specialist

About the role

The Customer Support Coordinator manages customer orders and serves as the primary communication link between sales and production departments. The role involves interacting with both internal and external customers to ensure an excellent customer experience.

Responsibilities

• Answer inbound customer calls and emails promptly
• Enter and manage customer orders received via email, phone, and fax
• Provide weekly/bi-weekly open order reports to customers
• Keep communication open regarding the status of upcoming projection orders
• Build and maintain strong relationships with customers and sales representatives through open and interactive communication
• Provide accurate, valid, and complete information using the appropriate methods and tools

Requirements

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.