Customer Support Specialist

Location: Swedesboro, NJ (On-Site)

About The Role

We are seeking an entry-level Customer Service Representative to support spare parts operations in a manufacturing environment. This role is ideal for someone with strong customer service skills who enjoys coordinating orders, working with multiple departments, and providing excellent support to customers.

Responsibilities

• Answer customer phone calls regarding spare parts inquiries
• Prepare and deliver spare parts quotations
• Process customer orders and purchase orders
• Place part orders with suppliers and monitor order status
• Follow up on delivery timelines and communicate updates to customers
• Process customer invoicing
• Review electrical and mechanical drawings to identify spare parts as needed
• Track warranty items and returned parts
• Review service reports for parts requirements
• Verify spare parts pricing and compare supplier quotes
• Provide administrative support to Purchasing and After-Sales teams

Qualifications

• Customer service experience
• Experience with order entry, order processing, or invoicing
• Basic Microsoft Office skills, including Excel
• Strong communication and organizational skills
• Ability to work effectively across multiple departments

Preferred:

• Experience reading blueprints, electrical drawings, or mechanical drawings
• Manufacturing or industrial environment experience

Work Environment

• On-site position in a manufacturing/office setting
• Not a call center environment
• Collaborative team supporting customers, production, and suppliers

Pay

$24.00/hour

Schedule

Monday–Friday, 8:00 AM–5:00 PM

Benefits

Eligible employees may receive:

• Medical, dental, and vision insurance
• 401(k) with pre-tax and Roth options
• Life insurance
• Short- and long-term disability coverage
• Health Savings Account (HSA)
• Employee Assistance Program
• Paid time off and leave benefits
• Additional voluntary benefits including critical illness and accident coverage

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.