Marketing/Transportation Bus Driver II/Customer Service Dispatcher

Essential Functions/Major Responsibilities

• Drive regular assigned shift
• Drive for special request and group pick-ups
• Other bus/van activities as directed
• Clean and maintain van/bus, during shift, for guest safety
• Coordinates with Security to ensure guest pick-up are handled professionally and safely
• Communicates with customers to determine driver needs and notifies drivers via telephone or radio of assignments
• Ability to multi-task as required to route, schedule and dispatch multiple units and maintain a calm, composed and professional demeanor at all times
• Demonstrated strong knowledge of Kitsap, King, and Pierce County
• Enters assignment data into the computer database to facilitate transportation reports
• Works closely with Transportation Coordinator and Marketing Director in preparation for special events, functions, and tours both internally and externally requiring transportation
• Works with Marketing personnel to expand and promote van/bus routes

Secondary Functions

• Completes all tracking reports during regularly scheduled shift
• May assist with driving when necessary
• Maintains operation of route and daily scheduled stops using driver and customer feedback
• Briefs drivers on road and traffic conditions as necessary
• Provides feedback to Transportation Coordinator regarding drivers’ alertness and appearance
• Performs other duties as assigned

Specific Job Skills

• Excellent driving record
• Ability to drive any casino vehicle as required
• Ability to actively practice and promote Clearly Superior Customer Service
• Ability to communicate casino events and other information to a variety of people
• Ability to provide written reports in a timely manner
• Good problem solving skills
• Ability to think independently and make good decisions in an emergency situation

Qualifications

• Must be 21 years of age
• Minimum of 2 yrs. of commercial driving experience and dispatching experience preferred
• Must possess valid Washington State Driver’s License
• Must have CDL- Class C with passenger endorsement
• Prioritize driver must have valid First Aid Card with CPR or be willing to attend and pass class
• Good customer service skills
• Knowledge of Seattle and Kitsap County area

Job Conditions

• Working conditions include driving bus/van, with and without passengers, working in an office setting with a computer, telephone, fax and other office equipment
• Driving the van/bus at night, in the city, on the ferry and during poor weather conditions
• Other conditions include waiting for passenger’s, sitting for extended periods of time, lifting and assisting guests in and out of bus/van and spending time in the casino during busy nights
• Access to Food and Beverage area, Marketing offices, employee break area, other access requires escort
• Other working conditions may include working alone, or in a busy office with frequent interruptions
• May have access to other management offices as needed to perform duties, as assigned by supervisor

Physical Requirements

• Ability to lift 50 lbs. while standing, twisting, or bending
• Ability to stand and/or sit for long periods of time
• Meet the physical standards necessary to perform duties
• Possess sufficient strength and agility to assist physically impaired passengers on and off the bus in a safe manner