Marketing Technology Specialist

Victory Home Remodeling is seeking a motivated and technically curious Marketing Technology Specialist to join our Marketing Operations team in Holmdel, NJ. This is a hands-on, full-time (Monday-Friday) technical role responsible for building, implementing, maintaining, and supporting the technology that powers our marketing and operational teams.

Responsibilities

• Workflow Automation & Process Development
  • Build and maintain workflow automations across multiple business platforms
  • Develop business process automations using established business rules
  • Improve and optimize existing workflows and operational processes
  • Understand system data flow and create seamless customer experiences through automation
• Project Execution
  • Execute assigned technical projects from development through deployment
  • Build workflows, integrations, reports, dashboards, and platform configurations
  • Support production deployments
  • Provide Hypercare support following new deployments
  • Maintain existing systems and implement enhancements as business needs evolve
• Systems Integration
  • Build and maintain API integrations between business platforms
  • Develop and troubleshoot webhook-based workflows
  • Configure REST API integrations
  • Validate data movement and synchronization across multiple systems
• Technical Support & Troubleshooting
  • Troubleshoot workflow failures, automation issues, API errors, webhook failures, and integration problems
  • Diagnose and resolve dialer-related issues, routing issues, platform configuration problems, and system failures
  • Perform root cause analysis for production issues
  • Manage and resolve technical requests through the department's ticketing system
  • Maintain and support existing workflows, automations, and operational technology platforms
• Reporting & Documentation
  • Build operational reports and dashboards
  • Validate reporting accuracy and data integrity
  • Create and maintain technical documentation, SOPs, workflow documentation, API documentation, and troubleshooting guides
  • Maintain accurate documentation for system configurations and platform changes

Requirements

• Bachelor's degree in Management Information Systems (MIS), Computer Information Systems (CIS), Computer Science, Information Systems, Business Analytics, or Data Analytics
• 1-2 years of professional experience working with Marketing Operations, marketing automation, marketing data management, CRM platforms, or similar MarTech platforms
• Experience using workflow automation platforms such as Zapier, Make, n8n, or similar automation tools
• Experience designing business processes or operational workflows
• Experience working with APIs, webhooks, and JSON
• Experience troubleshooting technical workflows, system integrations, and production issues
• Strong understanding of system data flows and business process automation
• Exceptional communication and collaboration skills
• Meticulous attention to detail and a passion for precision in documentation and data management
• Strong analytical, organizational, and problem-solving skills
• Ability to manage multiple projects and priorities in a fast-paced environment

Preferred Skills

• Experience supporting contact center technology and dialer platforms
• Experience with AI-powered workflow automation
• Experience building reports, dashboards, and operational analytics
• Experience with SaaS platform administration
• Familiarity with business process mapping and process flow design
• Experience working within a ticketing or technical support system
• Experience using GoHighLevel (GHL) or similar CRM and marketing automation platforms
• Experience building and managing email marketing campaigns, automations, and customer journeys

Pay

Competitive salary of $50,000-$60,000, based on experience and qualifications

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan
• Health & wellness perks
• Team outings and company-sponsored events
• Travel opportunities
• High-energy, collaborative culture
• Annual company-paid end-of-year trip for you and your significant other