Marketing Tech Solutions Partner (Project Manager/Customer Success)

Responsibilities

• Review operator documentation with Sales and verify contract deliverables and translate to product delivery plans
• Initiate, plan, execute, monitor & control and close new product delivery and additions to existing installations at client sites
• Product Delivery scheduling, including resource requirements, allocation and responsibilities
• Own overall relationship with assigned clients, which includes increasing adoption, expanding use cases, ensuring retention and satisfaction
• Work with the Product Deployment, Marketing team and Clients to assist with cooperative promotions or trigger-based offers as well as evaluation and communication of the results
• Administer and manage onboarding forms for all new customers
• Follow up on issues by engaging appropriate internal departments
• Support development of specific plans to ensure revenue growth and quota

Qualifications

• Proven experience in account/relationship management, business development or client-facing role
• A proven track record of successful project implementation in a software or systems environment; international implementation experience considered an asset
• Experience in working with multi-geographical customers, providing timely support remotely and in-person
• Ability to manage multiple client accounts and projects simultaneously in a deadline-oriented environment
• Proven experience in project management area
• Technical background preferred
• Poloished, professional image and excellent oral, written and interpersonal communication skills a must