Marketing Support Specialist

About the role

Bring your drive for identifying, researching, and resolving marketing issues while providing responsive customer support. Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses.

Responsibilities

• Build a strong working knowledge of internal and external marketing platforms and systems.
• Support franchise owners with product training, knowledge, and expertise.
• Respond to support requests via phone or email, and sometimes with video call.
• Keep accurate records of all support requests, internal research and applied resolutions using the appropriate ticketing system.

Requirements

• Preferred internship or work with a relevant business, industry or system experience, which provides the necessary skills, knowledge and abilities.
• Sense of pride and ownership in your performance and its impact on company’s success.
• Friendly, strong customer focus; service-oriented attitude.
• Demonstrated ability to learn new software applications and train new users on the same.
• Outstanding communication skills (written and verbal).
• Ability and proficiency in the use of computers and company standard software and other marketing platforms/tools as may be necessary.
• Highly organized and detail-oriented.
• Tech savvy and enthusiastic fast learner.
• Ability to multitask – Sense of urgency; maintain a positive attitude

Qualifications

• Four-year college degree in Marketing or related field.

Skills

• Sense of pride and ownership in your performance and its impact on company’s success.
• Friendly, strong customer focus; service-oriented attitude.
• Demonstrated ability to learn new software applications and train new users on the same.
• Outstanding communication skills (written and verbal).
• Ability and proficiency in the use of computers and company standard software and other marketing platforms/tools as may be necessary.
• Highly organized and detail-oriented.
• Tech savvy and enthusiastic fast learner.
• Ability to multitask – Sense of urgency; maintain a positive attitude

Benefits

• Check out our benefits offerings Neighborly | Benefits Guide
• Financial Benefits: Equity and annual bonus opportunities

Pay

Commensurate with experience

Schedule

Full time

Schedule / in-office requirements

Hybrid working model required; Monday-Wednesday in office, Thursday/Friday from home.

Office Locations

• 500 E John Carpenter Fwy, Irving, Tx
• 1010 N University Parks Dr, Waco Tx

Company

Neighborly | Benefits Guide

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