Marketing Services Coordinator

Essential Functions And Responsibilities

• Assists the Marketing Services Shift Managers in the day-to-day duties of the departments.
• Aid in the completion of reports, monitoring online reservation bookings, Will Call preparation, tracking travel agent commissions, off property rooms, and other duties.
• Responsible for the input of Group Sales reservations and room block maintenance.
• Ensure effective communication of all company and job/service/employee related information to staff and superiors.
• Conduct and assist in the training and orientation of all new and existing Representatives.
• Review reservations to ensure bookings meet player rating system requirements.
• Report any exceptions to management.
• Aid Representatives in determining qualifications for complimentary services.
• Answer incoming telephone calls; direct calls and provide requested information in a professional, courteous, and friendly manner.
• Communicate and coordinate with related areas as needed to ensure effective operations.
• Compile and distribute accurate up to date information concerning events/offers/shows.
• Promote positive public relations.
• Maintain a clean, safe, hazard-free, harassment-free work environment within the areas of responsibility.
• Cooperate with the Seneca Gaming Authority to ensure compliance with all rules and regulations of the Seneca Gaming Corporation.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
• Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times.
• Maintain a professional work environment with supervisors, managers, and staff.

Qualifications/Requirements

• Must be of 18 years of age or older upon employment.
• High School Diploma or equivalent required.
• Minimum of six (6) months experience as a Marketing Services Representative and/or experience with ACSC, LMS, Q-Master phone system.
• Scheduling flexibility and dependability required.
• Excellent quantifiable customer service skills and dependability required.
• Ability to operate a personal computer.
• Must have proficient computer skills including Microsoft Word, PowerPoint, and Excel.
• Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform the required job duties.
• Must present a professional appearance and demeanor in dealing with the general public.
• Must have excellent communication skills, including writing and speaking routine correspondence.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.