Marketing Project Manager

About the role

The Marketing Project Manager is the operational backbone of IRUSA's marketing department, ensuring that every request, campaign, and deliverable moves from intake to completion efficiently, on schedule, and to standard.

Responsibilities

• Own the marketing request intake pipeline in ClickUp, reviewing incoming requests from all departments for completeness, asking clarifying questions, prioritizing, assigning, and setting service-level-based deadlines.
• Coordinate with requesting departments to manage expectations, scope, and timelines, ensuring alignment before work is assigned.
• Ensure deliverables meet brand standards and required specifications before hand-off to internal reviewers or requestors.
• Support campaign planning by translating campaign objectives into structured project plans with clear milestones and dependencies.
• Serve as the primary day-to-day liaison to the external marketing agency partner, routing assigned work, tracking status, and ensuring on-time delivery.
• Escalate issues, scope changes, or timeline risks to the Director of Marketing promptly and with clear context.
• Maintain a working knowledge of active agency workstreams and deliverable status at all times.
• Manage project timelines, dependencies, and resources across concurrent campaigns and reactive requests.
• Enforce the review and approval workflow, including standard review cycles, and ensure all project communication is documented in ClickUp.
• Monitor throughput, identify bottlenecks, and continuously improve intake and workflow processes to increase efficiency and productivity.
• Maintain reporting on project status, team capacity, and service-level adherence for marketing leadership.
• Surface recurring issues, workflow gaps, or capacity risks proactively, with recommendations for resolution.

Requirements

• Bachelor's degree in marketing, communications, business, project management, or a related field required at a minimum.
• 5+ years of project or traffic management experience in a marketing, creative, or agency environment.
• Embraces and exhibits Islamic Relief values (excellence, compassion, sincerity, custodianship, social justice) in character, professionalism, and work ethic.
• Demonstrated mastery of project-management tools (ClickUp or comparable) and workflow and process design.
• Exceptional organization, prioritization, and time-management skills, with strong attention to detail.
• Strong stakeholder-management and communication skills, with the ability to enforce processes and deadlines diplomatically.
• Exhibits sound decision-making and requires minimal supervision.
• Strong interpersonal skills and ability to handle multiple priorities with composure under tight deadlines.
• Self-motivated; fluency in English.
• Proficient in Microsoft Office, Google Workspace, ClickUp, and Salesforce.
• Flexibility in work schedule and willingness to travel.
• Must be eligible to work in the United States without sponsorship.

Qualifications

• PMP (Project Management Professional) certification strongly preferred.
• At least two years working in a nonprofit environment.
• Experience with ClickUp, WordPress, and agency-facing project management.
• Experience managing vendor or agency relationships.
• Proficiency in spoken and written Arabic, Urdu, or Farsi.

Skills

• Operational Precision
• Process Ownership
• Stakeholder Management
• Agency Coordination
• Proactive Visibility
• Adaptability

Benefits

Islamic Relief USA is an equal opportunity employer. We are committed to building a diverse and inclusive team that reflects the communities we serve. We are committed to safeguarding and protecting all individuals we come into contact with through our work. IRUSA representatives must adhere to its organizational values: Sincerity, Excellence, Compassion, Social Justice, and Custodianship. In accordance with these values, IRUSA operates and enforces policies on Safeguarding, Code of Ethics, and Anti-Harassment and Discrimination.