Marketing Ops Analyst (CRM)

About the role

The Senior CRM Business Analyst will own and lead the design, enhancement, and governance of the commercial processes that drive Sales, Marketing, and Customer Experience within Streck's Microsoft Dynamics 365 CRM environment.

Responsibilities

• Lead the design and continuous improvement of all commercial CRM processes, including lead management, opportunity workflows, pipeline governance, forecasting, and automated tasking
• Configure CRM automation using workflows, business rules, and Power Automate
• Design and maintain fields, forms, and data structures that support segmentation and analysis
• Translate business questions into data-backed insights and recommendations
• Conduct trend and performance analysis across the commercial funnel
• Maintain CRM data accuracy and governance
• Partner with IT on integrations, upgrades, and system performance
• Deliver dashboards and reporting using Power BI, Excel, and CRM analytics
• Build training materials and support CRM adoption
• Collaborate with Sales and Marketing on segmentation, forecasting, campaign tracking, and KPI analysis

Requirements

• Bachelor’s or Master’s degree in Business, Marketing, Data Analytics, Statistics, Economics, or related field
• 3-6 years of business analysis, CRM administration, or commercial operations experience
• Hands-on Microsoft Dynamics 365 CRM experience (required)
• Experience with Power BI or similar tools
• Strong analytical, collaboration, and communication skills
• Understanding of CRM architecture, workflow configuration, and data governance

Qualifications

• Passionate about transforming commercial operations through data, technology, and CRM optimization
• Dependable, hard-working, and team-oriented individual
• Values meaningful work

Skills

• Strong analytical, collaboration, and communication skills
• Understanding of CRM architecture, workflow configuration, and data governance

Benefits

Streck offers a challenging, safe, and rewarding work environment. No night or weekend shifts. Excellent work-life balance. Market-competitive pay. Comprehensive and inclusive benefits. Great team environment. On and off-campus career development opportunities.

Pay

Market-competitive salary

Schedule

Standard office hours

Streck Offerings

A challenging, safe, and rewarding work environment. No night or weekend shifts. Excellent work-life balance. Market-competitive pay. Comprehensive and inclusive benefits. Great team environment. On and off-campus career development opportunities.

Streck is an Equal Opportunity Employer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.