Marketing Operations Specialist, Consultant - Print Operations

About the role

As a hands-on, delivery-focused Marketing Operations Specialist, you will support critical operational areas including print production facilitation, project management administration, and workflow coordination. This position serves as a central point of coordination between internal teams and external vendors, helping manage print specifications, estimates, invoice coordination, proofs, production schedules, quality checks, and final distribution.

You will support a range of direct mail, promotional, member welcome, and ad hoc marketing projects, ensuring materials move efficiently through production while maintaining accuracy, quality, and timely delivery. From time to time, this role may also help set up and manage incoming team projects by opening projects in workflow systems, managing tasks, tracking timelines, and following up with stakeholders to keep work on schedule. The Marketing Operations Specialist will report to the Sr. Manager, Marketing Operations.

Our leadership model focuses on developing great leaders at all levels and creating opportunities for personal, professional, and financial growth. We seek leaders energized by creative and critical thinking, building high-performing teams, achieving results the right way, and fostering continuous learning.

Responsibilities

• Facilitate end-to-end print production by serving as the primary coordination point between internal teams and external vendors; manage specifications, estimates, proofs, invoices, production schedules, quality reviews, and distribution activities.
• Support the timely and accurate delivery of direct mail campaigns, promotional programs, member welcome materials, data requests, and other specialty marketing initiatives.
• Manage project intake and workflow administration by creating projects and tasks in workflow systems, maintaining timelines, monitoring status, and driving follow-through to support on-time completion.
• Review marketing assets and production materials for accuracy, quality, brand consistency, and compliance prior to release.
• Coordinate invoice processing, purchase documentation, and other production-related administrative activities.
• Maintain project records, production schedules, and workflow documentation to support operational efficiency, visibility, and reporting.
• Partner with cross-functional stakeholders to resolve production issues, manage priorities, and ensure seamless execution of marketing deliverables.
• Identify and implement process improvements that enhance workflow efficiency, visibility, and overall marketing operations effectiveness.

Requirements

• Bachelor’s degree in marketing, business administration, or a relevant field, or a high school diploma/GED plus four additional years of relevant experience in lieu of a bachelor’s degree.
• At least 7 years of prior relevant experience in marketing.
• Experience managing print and digital production processes, including direct mail strategy, vendor coordination, distribution, and fulfillment.
• Demonstrated marketing project management experience, with the ability to oversee multiple initiatives, timelines, stakeholders, and deliverables simultaneously.
• Experience with health plan, healthcare provider, financial services, or other highly regulated industry.
• Agile or Scrum methodology experience preferred.
• Excellent verbal and written communication skills, with the ability to effectively collaborate and influence across teams and organizational levels.
• Strong organizational skills, exceptional attention to detail, and the ability to manage competing priorities in a fast-paced environment.

Schedule

This role follows a hybrid workplace model, requiring in-office presence two days each week. Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

Pay

Pay range for California: $111,540.00 to $167,420.00.

Pay range for Bay Area: $125,736.00 to $188,728.00.

Note: This range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Salaries are based on candidate experience, location (California, Bay Area, or outside California), and current employee salaries for similar roles.

About Us

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Ascendiun, we believe in a brighter future for healthcare. We’re reimagining what’s possible by transforming a dysfunctional American healthcare system into one worthy of our family and friends and sustainably affordable for everyone. We foster an environment where all employees can thrive and contribute fully to address the needs of the communities we serve.

Values

• Honest: We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and acknowledging and correcting where we fall short.
• Human: We strive to listen and communicate effectively, showing empathy by understanding others’ perspectives.
• Courageous: We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Physical Requirements

This role involves part- to full-time work in an office environment, primarily sedentary deskwork. The activity level is sedentary for most of the workday.