Marketing Operations Specialist

About the role

As our Marketing Operations Specialist, you’ll help scale one of Neighbor’s most important growth channels: Google Maps. This role is highly execution-focused and will involve setting up, managing, and optimizing Google Maps pins at scale in partnership with Neighbor hosts.

Primary Responsibilities

• Google Maps Pin Setup: Work directly with Neighbor hosts to create and maintain Google Maps pins for their listings.
• Pin Quality & Compliance: Ensure pins follow best practices and Google guidelines, including accurate categories, descriptions, photos, service areas, and business details.
• Pin Optimization: Improve pin quality and performance through ongoing optimizations (photos, descriptions, categories, attributes, etc.).
• Operational Scaling: Help build repeatable processes to scale pin creation and optimization across thousands of listings.
• Performance Tracking: Monitor key performance metrics (rank, impressions, actions, calls, clicks) and report on learnings.

Qualifications

• Bachelor's degree.
• At least one year of work experience in a customer-service-driven position.
• A track record of detail-critical work where accuracy mattered, whether in a job, internship, or school.
• Experience managing a high volume of work while staying organized.
• Able to follow a process closely while spotting ways to make it better.
• Comfortable in spreadsheets and quick to learn new tools.

Nice to haves

• Experience with Google Business Profile, Google Maps listings, or local SEO.
• Experience at a marketplace or multi-location business.
• Built AI workflows or used AI tools to speed up repetitive work.
• Familiarity with performance metrics (impressions, clicks, rank, conversions) and reporting.

About Neighbor

Neighbor is the largest and most comprehensive marketplace for self storage and parking, with listings in almost every U.S. city. From storage facilities to neighborhood garages, driveways, and RV spots, Neighbor brings every option together in one simple search. Come help us disrupt the $500 billion storage and parking industry!

Benefits

• Stock options.
• Medical, dental, and vision insurance.
• Generous PTO.
• 11 paid company holidays.
• 401(k) plan.
• Infant care leave.
• On-site gym/showers open 24/7.

Apply

To apply for this job, visit our careers page and submit your application.