Marketing Operations Specialist

Micato Safaris - New York, NY Join one of the most admired brands in luxury travel, and help build the marketing systems behind its next chapter of growth. Micato Safaris, voted #1 World’s Best Tour Operator & Safari Outfitter by the readers of Travel + Leisure a record ten times, is seeking an exceptional Marketing Operations Specialist to join our New York team. Marketing Operations Specialist Micato Safaris - New York, NY Join one of the most admired brands in luxury travel, and help build the marketing systems behind its next chapter of growth. Micato Safaris, voted #1 World’s Best Tour Operator & Safari Outfitter by the readers of Travel + Leisure a record ten times, is seeking an exceptional Marketing Operations Specialist to join our New York team. This is a rare opportunity for someone with several years of marketing experience who is ready to step into a more consequential role with greater ownership, broader exposure, and meaningful room to grow. Based in New York, with affiliated offices in Cape Town, Nairobi, and New Delhi, Micato creates award-winning luxury journeys through East Africa, Southern Africa, and India. We are looking for someone who is energised by improving systems, bringing structure to complexity, and helping a talented team perform at a higher level. Our average employee tenure is 13 years, and there may be opportunities for travel to Africa and/or India. The Opportunity Marketing operations at Micato sit at the centre of how we present ourselves to luxury travel advisors and ultra-high-net-worth travellers. From beautifully produced brochures and direct mail to trade shows, campaign coordination, vendor management, and digital asset organisation, this role is central to keeping our marketing polished, effective, and scalable. You will report to our Marketing Operations Manager and work closely with our Director of Marketing, while partnering across Sales, PR, Creative, and external vendors. You will also have meaningful exposure to leadership in New York and, at times, colleagues in Africa and India. Micato also embraces AI thoughtfully for its ability to automate repetitive work, improve efficiency, and free talented people to focus more on their unique abilities, judgement, and creativity. What You’ll Do Build and refine marketing SOPs, workflows, and project-management standardsIdentify inefficiencies and recommend stronger ways of workingSupport EOS implementation by helping make marketing processes clear, measurable, and scalableMonitor competitor activity, luxury travel trends, and marketing performance to help strengthen decision-making and executionUse AI tools such as Copilot, ChatGPT, and Claude to streamline research and productivityHelp steward key vendor relationships, including designers, photographers, printers, and mail housesOversee projects from brief through final delivery, including timelines, budgets, and logisticsCoordinate multiple campaigns and marketing initiatives simultaneouslyMaintain and improve digital asset management, including photo rights, naming conventions, metadata, and usage tracking Who You Are You likely have a Bachelors/Masters degree and 4+ years of relevant marketing experience, ideally in luxury hospitality, travel, or another high-touch client environment. You May Be a Strong Fit If You Are Highly organised, reliable, and thoughtfulStrong at prioritising and managing multiple moving piecesSound judgement and know when to move quickly, when to escalate, and when to solve independentlyComfortable improving processes and building structureDetail-oriented, but also focused on the bigger pictureA clear and careful communicatorA lifelong learner who wants to keep growingSomeone who values stability, loyalty, and the chance to build something meaningful over time Required Experience 4+ years in marketing, with significant coordination or operations experienceVendor and partner management experienceExperience building SOPs, workflows, or process improvementsStrong project-management skillsPrint production knowledgeProficiency in Microsoft 365, project-management platforms, and collaboration toolsComfort with analytics and data-informed decision-makingActive use of generative AI tools to enhance efficiency Preferred Experience in luxury hospitality, travel, or UHNW-focused sectorsB2B marketing experienceDirect mail and trade show experienceFamiliarity with EOS or similar operating frameworksA close-knit, collaborative team where excellent work is noticed, valued, and trusted Compensation & Benefits Salary: $75,000 to $90,000, commensurate with experienceTop-tier medical, dental, and vision insurance with no deductibles401(k)Generous paid time offParental leaveTravel benefits and possible familiarisation travel to Africa and/or IndiaProfessional development assistance and continuing education Work Setting Full-time, in office Monday through FridayBased in Manhattan’s vibrant Nomad neighbourhoodBeautiful south-facing offices with abundant natural light and unobstructed viewsA close-knit, collaborative team where excellent work is noticed, valued, and trusted Micato Safaris is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all.