Marketing Operations Representative II - Players Club

Essential Functions

• Be responsible for executing the highest level of guest service at Hard Rock Casino Cincinnati
• Be on-time and at your workstation at the start of your shift
• Know and understand all gaming systems so you can communicate appropriate and correct information to guests
• Achie 100% on Secret Shops by:
• Speaking first, greeting the guest with a positive comment, and sharing their name with the guest
• Asking how they may assist
• Utilizing the guest’s name
• Assisting the guest and assuring that their needs have been met and exceeded
• Upselling an item of the casino
• Sending the guest to their next destination with a positive parting comment
• Work the gaming floor when requested
• Tell Guests About Unity Benefits
• Helping sign guests up for a card
• Helping to increase rated play
• Aid in promotions and events

Additional Requirements

• Able to stand at the Players Club and be approachable, friendly, and outgoing to ensure guests have the best experience at Hard Rock Casino Cincinnati
• This position reports to the Players Club Supervisor Team
• Other duties as assigned

Education And /Or Experience Requirements: High school diploma and/or guest service experience.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations
Must successfully pass background check
Must successfully pass drug screening
Must be twenty-one (21) years of age