Marketing Operations Representative

Position Summary

This position is responsible for issuing tickets, gifts, and promotions for Marketing events while providing superior customer service for all guests.

Primary Duties and Responsibilities

Includes but not limited to:

• Conducts event registration
• Completes gift compilation
• Maintains property knowledge
• Interacts with guests and provides event information
• Enters guest information for events
• Maintains and respects confidentiality of marketing programs and guest information
• Unloading and organizing promotional gifts

Secondary Duties and Responsibilities

• Sets-up and tears-down event equipment and furniture
• Independently performs related tasks, as needed
• Maintains a clean and well stocked work area
• Affords assistance to the Marketing Operations Manager and Supervisors, as needed

Minimum Education and Qualifications

• High School Diploma or equivalent
• Basic computer skills
• Must be able to professionally communicate event details to guests
• Must be able to work independently under minimal supervision

Competencies

• Good written and verbal communication skills
• Good organizational skills

Training Requirements

• Knowledge of Arctics and the Avatar Event Management System
• Momentum Program
• ACSC
• Workday
• Mohegan Sun’s scheduling and time management program

Physical Demands and Work Environment

• Must be able to stand for extended periods of time
• May be required to lift up to 50 lbs
• Other qualifications may apply based upon specific event requirements
• Must be able to work various shifts and flexible hours

Work Shift and On-Call Knock, knock. Hear that sound? That's opportunity! Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.