Marketing Operations Representative

Position Summary

This position is responsible for issuing tickets, gifts, and promotions for Marketing events while providing superior customer service for all guests.

Primary Duties and Responsibilities

• Conducts event registration
• Completes gift compilation
• Maintains property knowledge
• Interacts with guests and provides event information
• Enters guest information for events
• Maintains and respects confidentiality of marketing programs and guest information
• Unloading and organizing promotional gifts

Secondary Duties and Responsibilities

• Sets-up and tears-down event equipment and furniture
• Independently performs related tasks, as needed
• Maintains a clean and well stocked work area
• Assists the Marketing Operations Manager and Supervisors, as needed

Minimum Education and Qualifications

• High School Diploma or equivalent
• Basic computer skills
• Must be able to professionally communicate event details to guests
• Must be able to work independently under minimal supervision

Competencies

Incumbent will master the following competencies while in this position:

• Good written and verbal communication skills
• Good organizational skills

Training Requirements

• Knowledge of Arctics and the Avatar Event Management System
• Momentum Program
• ACSC
• Workday
• Mohegan Sun's scheduling and time management program

Physical Demands and Work Environment

• Must be able to stand for extended periods of time
• May be required to lift up to 50 lbs.
• Other qualifications may apply based upon specific event requirements
• Must be able to work various shifts and flexible hours