Marketing Manager, Patient Access, Retail Copay Programs

Responsibilities

• Ensure copay program operational efficiencies and standardization, maintain program business rules, develop and implement program enhancements
• Collaborate with and maintain relationship with copay administrative vendor (via regular meetings, reports, and other communications) in establishing SOPs and business rules for patient affordability and access support service offerings
• Own and maintain detailed program documentation including program manuals, business rules, asset lists, architecture diagrams, etc.
• Effectively oversee technical teams through copay related website and website form updates, integration updates and data management projects
• Develop and execute copay program resources including patient communications, materials for patients and HCPs, and meaningful training materials in partnership with Brand; provide oversight and ensure consistency across all MAC approved copay materials
• Work with Retail Call Center Manager to ensure seamless connectivity between copay programs and call center
• Serve as an advisor to the Retail Channel lead on the Retail Copay Programs; work with Retail Channel Lead to ensure collaboration between brand strategies and management of copay programs
• Collaborate cross-functionally with other Amgen business units and internal partners to ensure compliant governance of program, smooth program execution, and access to data & analytics, etc.
• Develop and execute patient affordability-specific strategies with short and long-term solutions, including completing goals and priorities to accomplish and measure and track success
• Evaluate across the broader PSP portfolio for program opportunities and standardization

Requirements

Basic Qualifications:

• Doctorate degree OR Master’s degree and 2 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization OR Bachelor’s degree and 4 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization OR Associate’s Degree and 8 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization OR High school diploma / GED and 10 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization

Preferred Qualifications:

• Self-starter, ability to work under limited supervision and coordinate multiple projects
• Quick learner, proactive, takes initiative, goal oriented and results driven
• Strong project management skills, lead and run projects from concept to completion in a matrix and, at times, ambiguous environment
• Strong organizational skills and detail-oriented mentality
• Strong interpersonal skills, negotiation skills, active listening, and relationship management skills
• 3 or more years working closely with marketing, compliance, healthcare company or related experience
• Experience with customer service / call center operations
• Experience working with copay or patient support programs
• Confidence in working with various levels of staff
• Strong verbal and written communication skills; ability to clearly and successfully present information
• Experience leading or being a part of a cross-functional project team
• Experience working with key internal or external partners, establishing, communicating and leading teams to timelines and project targets
• Experience critically evaluating process and establishing creative solutions
• Advanced skills with Excel and PowerPoint
• Utilization of Project Management tools, methodologies, and practices
• Ability to influence others while fostering a value-based environment of high performance and fairness
• Demonstrates creativity and foresight in anticipating and solving complex project issues