Marketing - Development Operations Specialist

Foundation Systems Administration and Data Governance

• Serve as the strategic administrator of the Foundation's CRM and fundraising platforms (e.g., Raiser's Edge, SalesForce, Classy Live, GoFundMe Pro), exercising independent judgment in system configuration, governance, and optimization.
• Establish, implement, and enforce data governance standards, policies, and internal controls to ensure data integrity, confidentiality, regulatory compliance, and accurate fund tracking.
• Lead system integrations, platform enhancements, and automation initiatives to improve operational efficiency and scalability.
• Develop and maintain documentation, policies, and procedural guidelines governing gift processing, donor record management, segmentation, and reporting standards.

Reporting, Analytics & Strategic Decision Support

• Design, analyze, and interpret complex donor, campaign, and financial reports to inform executive leadership, board reporting, and frontline fundraising strategy.
• Develop dashboards, forecasting tools, impact reports, and performance analytics that guide goal setting, annual planning, and campaign execution.
• Evaluate donor behavior trends, engagement metrics, and fundraising performance data; provide strategic recommendations based on findings.

Financial Stewardship & Fund Oversight

• Oversee gift administration processes and fund reporting to ensure accurate recording, allocation, and tracking of restricted and unrestricted gifts.
• Interpret donor intent documentation, endowment agreements, and fund restrictions to ensure adherence and mitigate compliance risk.
• Collaborate with finance leadership to support reconciliation processes, audit preparation, and financial transparency.

Compliance, Risk Management & Audit Readiness

• Interpret and apply applicable regulatory requirements, donor disclosure standards, and nonprofit compliance guidelines.
• Identify operational risks and recommend corrective actions or policy adjustments to executive leadership as appropriate.

Stewardship Operations & Donor Experience

• Translate frontline fundraising strategies into operationally executable stewardship workflows, ensuring timely acknowledgment, recognition, and donor communications.
• Provide oversight of donor engagement logistics, including event platform administration and related vendor coordination, to ensure operational excellence and a seamless donor experience.

Organizational Leadership & Operational Strategy

• Develop and implement operational policies and procedures aligned with institutional priorities and regulatory standards.
• Lead cross-functional initiatives related to development infrastructure, systems enhancement, and process redesign.
• Provide consultative guidance to leadership on operational risk, system capabilities, and infrastructure investments impacting fundraising performance.