Marketing Communications and Experience Specialist

Principal Responsibilities

• Develop an understanding and knowledge of health care and patient experience industry terms, relevant topics and trends.
• Responsible for communication needs intake from clients to develop, produce, copyedit and round for approval and distribution on tight deadlines.
• Partner with graphic design team to develop visual communication, infographics, training, employee and patient education materials.
• Ensure accuracy of material through additional research, editing and escalate proofs to clients until all approvals are secured.
• Responsible use of AI tools to amplify communication strategy and content management.
• Build strong client relationships across all Clinic departments providing exceptional customer service.
• Collaborate with clients and Brand & Experience team members in brainstorming sessions to develop creative concepts for marketing initiatives and patient experience programs.
• Use creative and problem-solving skills to resolve issues and guide stakeholders.
• Organize, manage, coordinate and complete multiple & simultaneous project tasks on deadline using team tasking tools.

Additional Responsibilities

• Provide patient education, training and support for our patient portal.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Adhere to Springfield Clinic's Code of Conduct and Ethics Standards.

Education/Experience

• Bachelor's degree in communications, English, journalism, business, political science or related concentration required.
• Minimum 2- 5 years of professional writing, communications and/or editing experience preferred.
• Highly proficient in content marketing, copyediting and writing for all types of print and digital platforms required.

Knowledge, Skills And Abilities

• Ability to manage multiple communication and patient experience tasks and simultaneous projects.
• Desire to work well in fast-paced environment required.
• Must be highly detail-oriented, organized and able to deliver a high level of accuracy and efficiency.
• Confidence and interest in using public speaking skills to deliver patient experience training sessions.
• High proficiency in MS Office, MS Teams, SharePoint , content management systems.

Working Environment

• Dynamic , creative, challenging and growing team environment that requires delivery of accurate, creative, timely and cost-effective solutions for our clients.
• Normal office environment.
• Minimal travel required, mileage reimbursement available for offsite training.
• Computer intensive.
• Requires some medium lifting and bending.
• PHI/Privacy Level HIPAA4