Marketing Assistant

Summary

The Marketing Assistant provides excellent service to all residents, prospects, and visitors to the community. They handle day-to-day issues with current residents, coordinate lease renewals, and conduct outside marketing under the direction of the Assistant Manager and Community Manager.

Reports To

Community Manager, Assistant Community Manager, and/or Leasing Manager

Primary Duties And Responsibilities

• Provide excellent service to all residents, prospects and visitors to the community
• General office administration to include lease and resident communication management, filing, answering phones, greeting customers, etc.
• May also be responsible for light cleaning of office, common areas, and model unit(s)
• Effectively lease apartments in accordance with budget guidelines
• Follow Fair Housing Standards in all dealings with prospects and residents
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager
• Cook refreshments each morning
• Notify Community Manager when supplies are needed

Requirements

• High School diploma or General Education Degree (GED); active enrollment in 2 or 4 year degree program preferred
• Equivalent combination of education and experience
• Knowledge, Skills, And Abilities Required
• Professional and enthusiastic demeanor resulting from sales, leasing, marketing or customer service experience
• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and university personnel
• Excellent customer service, sales and negotiation skills
• Able to speak effectively before groups of customers or employees of organization
• Able to read and understand lease documents
• Able to be an effective team player and interact well with others
• Organized and detail-oriented
• Patient, even-tempered and works well under pressure
• Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals
• Able to write routine reports and correspondence
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Able to compute rate, ratio, percentage, discounts, and pro-rations
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Effective time management skills
• Able to maintain confidentiality
• Able to follow directions from a supervisor
• Able to understand and follow posted work rules and procedures
• Able to accept constructive criticism
• Able to work weekends or overtime as job requires
• Knowledgeable in Microsoft Word and Excel
• Knowledge in Entrata preferred

Working Conditions

Work is performed in an office, sedentary setting or outdoor environment; Primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; and to verbally communicate to exchange information. Possible to work long hours and odd schedules (weekends) in order to fulfill job duties.

Benefits Offered

401(k), Paid time off in accordance with the Illinois Paid Leave for All Workers Act