Marketing Analytics Analyst

Job Summary Our client, a leading energy provider, is seeking a Marketing Analytics Analyst to support customer insights, market research, and Voice of Customer (VoC) initiatives. This role is responsible for analyzing customer feedback, survey results, operational data, and market intelligence to deliver actionable insights that enhance the customer experience and inform business strategy. The ideal candidate is a highly analytical and collaborative professional with experience translating complex data into meaningful recommendations, developing executive-level reporting, and partnering with stakeholders to drive customer-focused improvements across the organization. Contract DetailsDuration: 6-Month ContractLocation: St. Louis, MO Core ResponsibilitiesManage recurring customer research and Voice of Customer reporting deliverables, including monthly survey analysis and executive reportingAnalyze data collected from customer interactions across digital, IVR, and field service channelsSupport ad hoc research projects and survey initiatives requested by business partners throughout the organizationDevelop meaningful insights by integrating customer feedback, operational metrics, and market intelligenceCreate reports, dashboards, presentations, and data visualizations that communicate findings and business recommendationsPartner with cross-functional stakeholders to identify customer experience improvement opportunitiesFacilitate discussions and action-planning sessions that translate insights into measurable business outcomesSupport vendor management activities and ensure quality standards across customer research programsPresent findings and recommendations to business stakeholders and leadership teamsCollaborate with internal teams to prioritize research initiatives and strategic customer experience projects Required Skills & ExperienceBachelor's degree in Business, Marketing, Market Research, Analytics, or a related field7+ years of experience in market research, customer insights, Voice of Customer programs, or qualitative and quantitative researchStrong written, verbal, presentation, and stakeholder communication skillsDemonstrated leadership experience and ability to influence decision-makingStrategic mindset with the ability to translate data into actionable business recommendationsExperience analyzing survey results, customer feedback, and research dataStrong problem-solving and project management capabilitiesAdvanced proficiency in Microsoft Office applications, including PowerPoint and ExcelAbility to manage multiple priorities and work effectively in a fast-paced environment Preferred Skills & ExperienceExperience supporting Voice of Customer (VoC) programsUtility industry experienceKnowledge of customer experience measurement and survey methodologiesExperience with data visualization and dashboard developmentFamiliarity with SQL, Python, R, Power BI, SAS, SPSS, or similar analytics toolsMaster's degree in Business, Marketing, Market Research, or a related disciplineExperience leading cross-functional research and analytics initiatives Key Competencies & BehaviorsExceptional communication and presentation abilitiesStrategic thinker with strong business acumenHighly detail-oriented and organizedAbility to work independently while collaborating effectively across teamsStrong relationship-building and stakeholder management skillsAnalytical mindset with the ability to simplify complex informationSelf-motivated professional who thrives in a dynamic environmentAbility to balance recurring deliverables with changing business priorities Work EnvironmentLocation: St. Louis, MOWork Model: Hybrid, 3 days onsite Compensation & BenefitsPay Range: The approximate pay range for this position is between $26.00 and $38.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.Medical, Dental, & Vision Insurance PlansEmployee-Owned Profit Sharing (ESOP)401K offered About KellyMitchell At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. 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