Marketing Analyst

Position Overview

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. This role will interact with customers to understand their unique needs and how our products can help them solve financial hardships.

Job Responsibilities

• Taking inbound calls via corporate phone system.
• Working hands-on with Columbus and Honolulu, HI lending teams.
• Gaining knowledge of the mortgage industry and understanding successful conversion techniques.
• Aiding originators in obtaining leads by coordinating communication and transferring identified customers via corporate phone system.
• Creating individualized customer service experiences for potential prospects.
• Classifying and distinguishing each lead contacted.
• Effectively managing and directing incoming marketing phone calls.
• Applying training to live interactions with clients.

Qualifications And Skills

• Bachelor’s degree in business administration or related field, preferred.
• Excellent communication skills.
• Proficient in Microsoft Outlook and Excel.
• Adhere to tight deadlines and prioritize.