Market Operations Engineer - Demand Response (Hybrid)

About the role

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.

Responsibilities

• Work with interested Loads (potential Market Participants) through the registration / qualification / testing to become a Load Resource/Market Participant capable of providing ancillary services at ERCOT.
• Utilize SQL to run queries and Excel to analyze operational data pertaining to loads.
• Work directly with potential Market Participants communicating operational requirements and resolving performance issues.
• Maintain forward-thinking awareness of evolving market and grid trends to anticipate impacts on Demand Response participation.
• Monitor system conditions and market performance of the wholesale electricity market.
• Work closely with internal and external stakeholders concerning issues related to the wholesale market construct within the ERCOT Protocols.
• Help ensure consistency and stability of the market.
• Acquire the skills and knowledge to provide engineering and analytical support for the wholesale market and grid operations.
• Prepare and validate models of the electric power systems.
• Apply principles of electricity market theory to understand market behavior and outcomes.
• Investigate methods for data analysis to develop improved analytical tools.
• Generate and maintain market reports per requests and protocols.
• Assist the management team and senior experts in providing technical assistance to PUCT, industry and stakeholder groups.
• Recommend, review and test proposed changes to the ERCOT wholesale market systems and design.
• Under supervision, help ensure all wholesale market activities have been successfully completed per protocols and work closely with Market Participants to resolve issues concerning wholesale market and grid operations.
• Attend stakeholder, industry, and PUCT meetings under the direction of the ERCOT management team.
• Propose and create new solutions for data acquisition and reporting.
• Attend stakeholder, industry, and PUCT meetings and provide input when requested.
• Use judgment and provide remedies for Market Participants disputes within the ERCOT market.
• Address Market Participant questions pertaining to the daily market and grid operations activities.
• Work independently and escalate issues to the Supervisor and/or Manager in a timely manner when necessary.
• Develop strong working relationships with other internal departments.

Requirements

Experience Level: Level 1: Requires no minimum job‑related experience in excess of degree requirements; Level 2: Requires minimum 1 year job‑related work experience in excess of degree requirements; Level 3: Requires minimum 3 years job‑related work experience in excess of degree requirements; Senior: Requires minimum 5 years job‑related work experience in excess of degree requirements. Salary and level will be based on overall experience as determined by ERCOT.

Education: Bachelor's Degree in Electrical Engineering (Required) or a combination of education and experience that provides equivalent knowledge to a major in such fields.

Qualifications

• Knowledge and experience in the field of Demand Response.
• Knowledge and experience working with electrical distribution systems (25 kV and under) and/or Distributed Energy Resources (DERs).
• Experience facilitating revisions to Protocol and Other Binding Document language through internal processes, including project requirements, implementation, and testing.
• Experience performing Protocol, Other Binding Document, and general reporting audit functions.

Skills

• Proficient technical skills with common business applications such as SQL, Python, EXCEL, and PowerPoint.
• Comfortable utilizing artificial intelligence tools to support analysis, reporting, or research tasks.

Pay

Expected Salary