Market Manager

About the role

This position is responsible for managing the overall revenue and operational aspects of the Market. The Market Manager will be located at a specific store within their market and will assume the Store Manager responsibilities of that store.

Responsibilities

• Training employees
• Planning, assigning, and directing work
• Escalating concerns to the District Manager or RVP
• Addressing complaints and resolving problems
• Partnering with District Manager to ensure the market is achieving its budgets
• Partnering with District Managers on Market development and promos
• Partnering with Store Managers on inventory management, store audits, and process improvement
• Partnering with HR Business Partner on recruiting needs within the Market
• Responsible for planning and executing actions to ensure the store meets store rental revenue, sales, and profitability goals
• Developing understanding of store financials to aid in planning actions to drive store performance
• Responsible for all phases of store opening/closing
• Using existing tools and personal judgement to plan inventory to maintain proper stock based on the demands of the market
• Inventories products and organizes showroom & rear warehouse for safe & effective material handling
• Merges products and organizes showroom & rear warehouse for safe & effective material handling
• Participates in testing and providing feedback on company initiatives as requested
• Generates revenue growth through effective marketing of the Ames line of automatic taping tools, parts & equipment as well as promotion of add-on sales with merchandise assortment
• Partner with District Managers and Sales Representatives to help drive market needs
• Identifies and proposes opportunities for continuous improvement in both the store and in the company
• Solicits information from customers to let the merchandise team know what new or different products the store should stock to meet market demands
• Provides excellent customer service
• Establishes relationships with customers to drive repeat rental and sales
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

Qualifications

• Outstanding skills in customer service, suggestive selling skills, financial acumen, understanding of and ability to sell importance of service in the tool rental equation, inventory control experience, problem solving skills (both technical & financial), good communications skills, both written and verbal, attention to detail, and ability to build relationships with repeat customers
• Bachelor’s degree and/or High School Diploma with 5 years of experience in a similar role managing a stores P&L at continued success
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Bilingual in English and Spanish strongly preferred
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percentage
• Ability to apply common sense understanding to carry out written or oral instructions
• Ability to deal with problems and make informed suggestions to prevent problems from recurring
• Must have a valid driver’s license. Reliable transportation is required
• Forklift Certification is required in some stores and may be obtained post hire

Skills

• Customer Service
• Suggestive Selling
• Financial Acumen
• Inventory Control
• Problem Solving
• Communication
• Attention to Detail
• Building Relationships

Benefits

• Medical, Dental, Vision, Disability & Life Insurance
• Wellness Benefits
• 401(k) Retirement Plan
• Employee Stock Purchase Program
• Paid Holidays & Vacation Days
• Professional Growth Opportunities
• Development & Training Programs