Market Investigator

Principal Duties & Responsibilities

• Conduct Monthly Stores LP Audit and score store performance based on specific criteria.
• Report audit findings to Store Manager, Field Manager and Corporate Management.
• Advise and consult with Store Managers on improving the in-store experience based on store audits.
• Train Store Managers on Family Dollar procedure and compliance to include Cash Management, Loss Prevention, Physical Security, Safety, Robbery Prevention, Product Freshness and Display Compliance.
• Aid Store Managers in training their Team Members in these areas.
• Plan and facilitate storewide meetings to review procedures/policies with Asset Protection Specialists (APS), store Team Members and Store Managers.
• Proficiently utilize exception reporting (XBR & SAER) and partnership with Corporate Sales Audit Department to monitor District Cash and Sales (OIS) losses and investigate cash or inventory loss trends.
• Maintain and manage District’s Target Program and weekly exception reporting to improve the market’s stores inventory results.
• Conduct in-store surveillances using Loss Prevention tools I-Verify and DVR to identify and escalate potential internal integrity issues, safety concerns, fines, lost sales and others.
• Conduct Loss Prevention Quality Store Visits (LPQSV) including Honesty Conversations with store’s team members.
• Ensure that Store’s Asset Protection Equipment is in good working order and is being utilized effectively, including: CCTV, Interactive CCTV, Exit Alarms, Burglar Alarms, Safes, Drop Boxes and Checkpoint.
• Report suspected fraudulent activity to Loss Prevention Business Partners.
• Aid with special projects that impact given market (i.e. Target Program and Shrink Impact Stores).
• Follows and assures the implementation of all Company Policies and Procedures.

Position Requirements

• Education: Completion of high school or equivalent; college preferred.
• Experience: Prefer store management experience in retail, grocery or drug store environments. Field experience in local market and/or loss prevention training a plus.
• Previous experience facilitating large group training sessions.
• Proven organizational, analytical and problem-solving skills.
• Intermediate Microsoft Office proficiency (Outlook, Word, Excel and Access).
• Ability to travel locally and overnight as needed.
• Valid Driver’s License.