Market Investigator

Duties

• Conduct Monthly Stores LP Audit and score store performance based on specific criteria.
• Report audit findings to Store Manager, Field Manager, and Corporate Management.
• Advise and consult with Store Managers on improving the in-store experience based on store audits.
• Plan and facilitate storewide meetings to review procedures/policies with Asset Protection Specialists (APS), store Team Members, and Store Managers.
• Utilize exception reporting (XBR & SAER) and partnership with Corporate Sales Audit Department to monitor District Cash and Sales (OIS) losses and investigate cash or inventory loss trends.
• Maintain and manage District’s Target Program and weekly exception reporting to improve the market’s stores inventory results.
• Conduct in-store surveillances using Loss Prevention tools (I-Verify and DVR) to identify and escalate potential internal integrity issues, safety concerns, fines, lost sales, and others.
• Conduct Loss Prevention Quality Store Visits (LPQSV) including Honesty Conversations with store’s team members.
• Report on suspected fraudulent activity to Loss Prevention Business Partners.
• Affiliate with special projects that impact the given market (i.e., Target Program and Shrink Impact Stores).

Training, Compliance, & Equipment Management

• Train Store Managers on Family Dollar procedure and compliance, including Cash Management, Loss Prevention, Physical Security, Safety, Robbery Prevention, Product Freshness, and Display Compliance.
• Assist Store Managers in training their Team Members in these areas.
• Ensure that Store’s Asset Protection Equipment is in good working order and is being utilized effectively, including CCTV, Interactive CCTV, Exit Alarms, Burglar Alarms, Safes, Drop Boxes, and Checkpoint.
• Follows and assures the implementation of all Company Policies and Procedures.

Requirements

• Completion of high school or equivalent; college preferred.
• Ability to read, interpret and explain to others operational directives (e.g., merchandise schematics, etc.).
• Proven organizational, analytical and problem-solving skills.
• Intermediate Microsoft Office proficiency (Outlook, Word, Excel and Access).
• Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
• Ability to travel locally and overnight as needed.
• Valid Driver’s License (preferred).