Market Grille Department Manager

Additional Considerations (if Any)

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

About the role

The Market Grille Department Manager is responsible for planning, organizing, directing, and coordinating the workers and resources for the efficient, well-prepared, and profitable service of food and beverages.

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to guests; providing prompt, courteous, and efficient service to guests and sets a good example.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Smiles and greets guests in a friendly manner throughout the entire facility.
• Makes an effort to learn guests’ names and to address them by name whenever possible.
• Answers the telephone promptly and provides friendly, helpful service to guests who call including taking product orders.
• Works with chefs for efficient provisioning and purchasing of supplies.
• Projects and controls food and beverage costs.
• Supervises portion control and quantities of preparation to minimize waste.
• Performs frequent checks to ensure consistent high quality of preparation and service.
• Analyzes weekly and monthly sales and trends and compares to actuals.
• Works with other management personnel to plan and executes marketing, advertising, and any special restaurant functions.
• Maintains budget and employee records and monitors bookkeeping records.
• Investigates and resolves complaints concerning food quality and service.
• Arranges for maintenance and repair of equipment and other services.
• Fills out retail merchandise pricing and ensures correct pricing.
• Directs hiring, training, and scheduling of food service personnel.
• Maintains sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Complies with all health and safety regulations.
• Conducts inventory of the department.
• Plans displays, promotions, and determines pre-orders.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Reports to work when scheduled and on time.
• Forecasts sales for accurate ordering and scheduling.
• Manages all financial aspects of the business.
• Maintains cash accountability and accounting practices.

Qualifications

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Possesses the ability to compose original correspondence; interprets written work instructions; interviews job applicants; follows technical manuals and has increased contact with people.
• Teamwork
• Demonstrates leadership qualities/skills.
• Ability to interpret and manage recipes to ensure compliance and minimize waste.
• Ability to spot problems and resolve them quickly and efficiently, maintain a level head, and delegate many kitchen tasks simultaneously.
• Maintains impeccable personal hygiene; high work and safety standards; sets an example for the remainder of staff.
• Strong passion for culinary excellence, bar knowledge and service.
• Proven ability to develop team - strong leadership and communications abilities.
• Knowledge of systems, methods and processes that contribute to great execution.

Skills

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Benefits

Hy-Vee offers a comprehensive benefits package including medical, dental, vision, life insurance, disability, and 401(k) retirement savings plan. Hy-Vee also offers paid time off, flexible spending accounts, and other perks to support your well-being and career growth.

Pay

The salary range for this position is $18.00 - $22.00 per hour, depending on experience and qualifications.

Schedule

This position is typically full-time, but may require evening and weekend hours as needed.