Market Fulfillment Lead

Position Summary

What you'll do...

Responsibilities

• Collaborates with stakeholders to obtain market research and data.
• Reviews key performance indicators and builds action plans to improve performance.
• Researches, evaluates, and analyzes data to identify and analyze operational and driver experience gaps.
• Develops and implements solutions to improve program and process metrics.
• Leads process improvement projects and utilizes data to provide insights.
• Understands and participates in all end-to-end aspects of store fulfillment (for example, picking, staging, dispensing, delivering customer/member orders through all channels).
• Drives the execution of multiple business plans and projects by identifying customer, delivery service provider, and operational needs.
• Develops and communicates business plans and priorities.
• Removes barriers and obstacles that impact performance or associate, customer, and driver experiences.
• Provides resources, identifies performance standards, measures progress, and adjusts performance accordingly.
• Develops contingency plans, demonstrates adaptability, and supports continuous learning.
• Sets clear expectations, performance measures, and goals, and helps team members do the same.
• Plans for and ensures team members have the information, resources, implementation time, and talent needed to accomplish business initiatives.
• Identifies and plans for improvement in performance using key business metrics.
• Pursues the achievement and alignment of measurable and meaningful goals.
• Leverages resources and talent to achieve business goals.
• Ensures team members are held accountable for achieving expected results.
• Prioritizes and balances time, actions, and projects to ensure the accomplishment of results.
• Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Monitors progress of others and redirects efforts when goals change or results are not met.
• Supports driver supply and driver experiences through root cause analysis and solutioning.
• Identifies and escalates opportunities for resolution (for example, driver engagement gaps, incentive needs, driver search and surge opportunities, driver zones issues, driver app technology not working as intended, fraudulent driver actions).
• Completes deliveries to understand and resolve driver and customer experience pain points.
• Supports the implementation and sustainment of digital change initiatives, mobile applications, digital roadmaps, and product launches across an assigned area.
• Partners with operators to ensure the adoption and seamless execution of digital change initiatives, mobile applications, digital roadmaps, and product launches through training, communication, technology, and guidance.
• Works with operators on strategy execution.
• Facilitates alignment between teams within different workstreams working across digital spaces.
• Determines and supports resource requirements.
• Reacts to changes in the retail environment.
• Builds strategies and provides recommendations and process improvement plans that facilitate market share growth and the adoption of digital products.
• Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.
• Respects the individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through culture of belonging; creates equitable opportunities for associates to thrive and perform; helps to attract the best, talent.
• Respects the individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Respects the individual: Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
• Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Acts with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Service to the Customer/Member: Delivers results while putting the customer first.
• Service to the Customer/Member: Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
• Strive for Excellence: Drives continuous improvements; is open to and uses new technologies? and skills; and supports others through change.

Qualifications

• Bachelor's Degree in business, management, or a related field and 2 years’ experience in retail operations or related field OR 5 years' experience in retail operations or related field.
• Valid state-issued driver’s license.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• The annual salary range for this position is $99,000.00 - $198,000.00 Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include : Stock