Market Financial Center Manager - Austin North

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. We are committed to an inclusive workplace, attracting and developing exceptional talent, supporting teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and making an impact in the communities we serve. This role supports a cluster of financial centers in designated markets, acting as a market‑level resource and backup to the assigned financial center manager.

Responsibilities

• Operates as a backup financial center leader within a market.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world‑class client experience environment.
• Manages market‑level initiatives prescribed by market leaders.
• Drives operational excellence.

Managerial Responsibilities

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data‑driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why,” and connect contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on‑boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
• Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability.
• Record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills, including the ability to engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to personalized service.
• Strong organizational skills, including the ability to manage multiple responsibilities, prioritize and delegate while delivering results.
• Strong communication skills (verbal, non‑verbal, written, presentation) and active listening.
• Proficiency in computer skills and professional programs (e.g., Microsoft Office).
• Must be able to work weekends and/or extended hours and travel to any financial center within the defined market.

Desired Qualifications

• One year of management experience including hiring, coaching and developing direct reports.
• Experience in consumer banking/financial services, mortgage, retail and/or hospitality.
• Bachelor’s degree in a related field.
• Bilingual (fluent verbal and written).

Skills

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

Schedule

Shift: 1st shift (United States of America)
Hours per week: 40