Market Financial Center Manager - Northpoint Financial Center

About the role

This position supports a cluster of financial centers in designated markets, serving as a backup to the assigned financial center manager and acting as a market-level resource. The role involves managing the financial center as a business owner, fostering a team environment, and instilling a client-centric and risk-aware culture. Key expectations include driving operational excellence and ensuring all aspects of the financial center run effectively and cohesively.

Responsibilities

• Operates as a backup financial center leader within a market.
• Manages client traffic, engaging and appropriately routing clients to foster retention.
• Drives business results through formalized management routines and coaching.
• Creates a world-class client experience environment.
• Manages market-level initiatives as prescribed by market leaders.
• Drives operational excellence.

Managerial Responsibilities

In addition to role-specific duties, this position may include the following managerial responsibilities:

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why," and connect contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation, and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, onboards, and develops talent, supporting talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Requirements

• Minimum of one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
• Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability.
• Proven record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills, including the ability to engage others in dialogue, build/deepen relationships, and demonstrate a commitment to personalized service.
• Strong organizational skills, including managing multiple responsibilities, prioritizing, and delegating while delivering results.
• Strong communication skills (verbal, non-verbal, written, and presentation) and active listening skills.
• Proficiency in computer skills and professional programs (e.g., Microsoft Office).
• Must be able to work weekends and/or extended hours and travel to any financial center within the defined market.

Qualifications

• High School Diploma, GED, or equivalent (minimum education requirement).
• Desired: One year of management experience, including hiring, coaching, and developing direct reports.
• Desired: Experience in consumer banking/financial services, mortgage, retail, and/or hospitality.
• Desired: Bachelor’s Degree in a related field.
• Desired: Bilingual (fluent verbal and written).

Skills

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

Schedule

1st shift (United States of America), 40 hours per week.