Market Executive, Americas

About Us

Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travelers around the world make informed and cost-effective bookings for travel products and services and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites, and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world."

Workplace Type

In this Role, you’ll get to

• Help market managers & senior market managers to develop and sustain strong partner relationships by providing relevant support services to hotel partners (room types, rates, promotions, availability & content)
• Ensure the partner hotels’ product (content, rates, and availability) is consistently optimized and competitive on the external sites by operating internal portals to maximize customer experience
• Communicate with hotel partners on behalf of Trip to ensure a smooth check-in process for customers
• Resolve payment disputes between hotel partners and Trip
• Execute effectively based on KPI metrics (targets, goals, and strategic objectives) set by the management team
• Other reasonable duties, as assigned

What You'll Need to Succeed

• Fluency in English is required; Spanish proficiency is a plus
• Valid working authorization in the U.S. (no sponsorship)
• Bachelor’s or Master's degree in a related field, or equivalent related professional experience
• Over 1-year working experience in positions within hotel reservations, travel agencies, tour operators or OTA is a plus
• Positive and enthusiastic team player, have high service consciousness
• Detail-oriented and fast learning capability
• Able to work independently with minimal supervision
• Able to work in a multi-tasked, fast-paced environment
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

Behavioral Requirements

• A desire to learn new things and improve yourself
• Integrity is fundamentally important to you
• You want to make a travel experience better for everyone
• You are naturally inspiring

What We Provide

• The annual base range for this position is $46,000 - $78,000. The range top could be higher if the performance is above target.
• With employees' going, demonstrated, and sustained performance in the role, there is potential to increase further.
• The offering salary for this role will vary based on the comprehensive competency assessment after the screening and interview sessions. Multiple factors will be considered, including a candidate’s qualifications, skills, competencies, experiences, and locations.
• Pay ranges may be modified in the future.
• Multiple benefits provided:
• Medical, Dental, and Vision plans
• 401(k) and company match
• Public Holidays
• Sick Leave
• Paid Time Off

Why Trip.com Group?

Joining Trip.com Group is like taking an adventure filled with excitement and success. With a group of fellows who are passionate about making every trip the perfect trip for over 400 million customers around the world, you will be part of a journey of globalization and have a world-class stage to unleash your talent. Opportunities are unlimited, so is your growth. If you also embrace boldness and inclusion as we do, this is the place to leap forward!