Market Development Manager (Access & Growth)

About the role

MIND 24-7 is transforming mental health care by creating an "always open front door," providing accessible, compassionate care 24/7. The Market Development Manager drives sustainable patient volume through disciplined referral development and high-impact relationship management.

Responsibilities

• Build and maintain referral relationships with Emergency Departments, EMS, school districts, and behavioral health providers.
• Own a defined territory aligned with our clinical sites, ensuring partners understand eligibility and referral pathways.
• Execute daily field discipline with a minimum of four (4) in-person referral partner touches per business day.
• Log all activity in the CRM within 24 hours to maintain accurate documentation and territory insights.
• Optimize patient access by partnering with clinical leaders to improve referral-to-arrival conversion and reduce LWOBE.
• Support market expansion by aligning outreach with payer strategies and new clinic launches.
• Ensure full compliance with all healthcare regulations and Mind24-7 standards in every interaction.
• Report directly to the VP of Growth with a dotted line to the COO to ensure alignment across the organization.

Requirements

• Experience in Market Development with a proven track record in market-facing execution and driving compliant patient volume.
• Territory discipline with the ability to manage daily outreach targets consistently.
• Strong communication skills to articulate complex referral pathways and clinical outcomes to diverse stakeholders.
• CRM proficiency in accurate and timely documentation of field activity.
• A mission-driven mindset passionate about behavioral health access and maintaining high ethical standards.
• An analytical focus on conversion metrics and sustained volume impact rather than activity alone.

Qualifications

• Proven success in developing and managing referral networks.
• Ability to build and maintain strong relationships with key stakeholders.
• Experience working in a fast-paced, dynamic environment.
• Strong organizational and time management skills.
• Proficiency in CRM software.

Skills

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to prioritize and manage multiple tasks effectively.
• Knowledge of healthcare regulations and standards.

Benefits

We offer a comprehensive benefits package including medical, dental, vision, life, and disability insurance, a 401(k) plan with company contributions, and accrued paid time off.

Pay

Competitive Pay + Full Benefits

Schedule

Full-Time (Market-Facing)