Market Delivery Lead

About the Role

Oversee the launch and operations of a new adult-use cannabis delivery and retail business in New York, managing full P&L responsibility and driving growth from initial setup through scaling across multiple locations.

Responsibilities

• Manage full P&L, including revenue, margins, costs, and profitability.
• Lead initial dispensary and delivery hub setup, including vendor coordination, security, and opening procedures.
• Develop strategies to scale operations across multiple locations.
• Oversee facility readiness, inventory control, SOPs, last-mile delivery, and regulatory compliance.
• Recruit, train, and develop the founding team; establish a culture of accountability and high performance.
• Optimize product mix, pricing, promotions, and build strong vendor partnerships.
• Design operational roadmaps, local marketing strategies, demand forecasting, and technology utilization for efficiency and growth.
• Partner with Compliance, Legal, Marketing, Finance, and Product teams for cross-functional collaboration.

Requirements

• 8+ years in operations, retail, logistics, or fulfillment, with 3+ years managing teams including hourly employees.
• Proven ownership of a business line or market P&L, with experience launching or scaling operations.
• Strong analytical skills and commercial judgment, with experience in data-driven decision-making.
• Leadership skills in hiring, coaching, and developing teams; capable of operating at both strategic and tactical levels.
• Comfortable working on-site and adaptable to launch-critical periods.
• Experience in regulated retail, delivery, or related sectors preferred.
• Familiarity with inventory controls, dispatch, route optimization, and regulatory requirements.
• Proficiency with AI tools, BI, and advanced spreadsheets; ability to leverage technology for operational improvements.

Key Duties

• Launch and manage operations for a new cannabis delivery and retail business.
• Develop and execute growth strategies to scale across multiple locations.
• Optimize delivery logistics and ensure compliance with regulatory requirements.
• Build and lead high-performing teams to enhance customer experience and ensure market success.