Delivery Lead

About the role

This role owns one of our largest and most valuable clients - a globally recognizable name in major US sport - end to end. You’re the day-to-day lead: you drive the work, keep a complex set of projects moving, and make sure things ship. You also spot where the account can grow, and go after it. You’ll work across product, engineering, delivery and content, and you’ll unblock what’s stuck rather than wait to be told it’s stuck.

Responsibilities

• Drive the account forward every day - spot what needs doing and do it, before it becomes a problem.
• Pull together product, engineering, delivery and operations to land what’s been committed.
• Make sure what we ship to the client is right - both the quality and the substance.
• Be the client’s main point of contact, including daily requests from their executives.
• Turn client requests into clear priorities and next steps.
• Own account planning - roadmap, renewals, expansions and the commercial detail.
• Own client reporting, and make it something they act on rather than just read.
• Handle incidents and escalations calmly - set expectations, align people, drive a resolution.
• Use the right tools to move faster - meeting summaries, comms and reports, usage analysis, account documentation.

Requirements

• You work proactively and independently, and you can hold a lot of moving parts at once.
• You think critically about what a client actually needs, not just what they asked for.
• You’re comfortable working across teams and getting things done without formal authority.
• You communicate sharply - complex things, said simply.
• You’ve managed enterprise client relationships before (3+ years is a guide, not a rule - we care about capability).
• You can work US Eastern Time hours, with reliable internet.
• You have a genuine interest in basketball.