Delivery Lead

About the role

The day-to-day is intense by design. You'll juggle multiple programs at once, each with its own contributors, quality standards, and customer expectations. You'll make hard calls with incomplete information, hold contributors and vendors accountable, and find creative solutions to problems that don't have obvious answers. The expectation is simple: own the outcome, no excuses. High performers here grow faster than anywhere else in the industry. The bar is high — and that's the point.

Responsibilities

• Lead and manage a team of Strategic Project Leads (SPLs) across multiple high-stakes AI data projects simultaneously
• Own delivery outcomes for your projects: throughput, quality, SLA performance, cost efficiency, and customer satisfaction
• Drive delivery across custom data pipelines and expert labeling workflows, translating researcher requirements into clear operational plans
• Collaborate with AI lab researchers and procurement partners to define data strategies, scope programs, and resolve escalations
• Drive systems-level improvements — standardize playbooks, improve tooling, and build infrastructure that makes the team faster and more reliable at scale
• Coach and develop SPLs; ensure high-quality AI Trainer experience and strong contributor retention
• Partner with Product and Engineering to evolve internal tooling, automation, and operational systems

Requirements

• 5+ years in operationally intensive roles (marketplace, data ops, logistics, or similar)
• 1+ year of people management with clear impact on team performance
• Metrics-driven with a systems-thinking approach to operations
• Experience owning delivery outcomes across multi-stakeholder, high-velocity projects
• Hands-on operator willing to dive into execution when needed
• Must be proficient in using LLMs in your every day work, including building scripting logic and working with large datasets with LLM assistance

Preferred Qualifications

• 1+ year in AI data operations (RLHF, annotation, model evaluation)
• STEM background or strong technical fluency
• Python & REACT working knowledge
• Experience managing distributed contributor workforces at scale
• Background in management consulting, investment banking, or high-growth startups

Pay

$110,000 – $140,000

Schedule

Not specified

Benefits

Not specified

Benefits

Not specified

Application Instructions

Not specified

Contact Information

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Equal Opportunity Employer

HumanSignal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.