Market Banker I

About the Role

Responsible for providing exceptional customer service while assisting new and existing customers with their financial needs through handling transactions, new account openings, and appropriate partner referrals while complying with regulations, policies, and procedures.

Responsibilities

• Perform a variety of customer transactions and inquiries in accordance with the Bank’s customer service standards and policies/procedures (e.g., handling deposits, check cashing, account holds, customer inquiries, and stop payments).
• Proactively conduct sales activities to offer solutions to customers’ financial needs while meeting sales goals.
• Display customer focus and team orientation by referring customers to the Primis employee who can best meet their financial needs.
• Adhere to operational guidelines ensuring Balancing Standard Guidelines are met and satisfactory Audit and MIC scores are achieved.
• Complete arrangements and documents for special services such as foreign currency/items, direct deposits, outgoing wires, and government bond transactions.
• Perform market center functions and support other market center employees, including servicing overdrawn/past due accounts, OFAC review, back counter processing, ATM management, vault, night depository responsibilities, and opening.
• Plan, monitor, and adhere to the cash requirements of the market center; place cash orders and prepare shipments.
• Maintain regular, reliable, and predictable attendance.
• Maintain knowledge and a strong understanding of the Bank’s products/services, pricing, and customer relationship management software.
• Assist other market center employees to ensure satisfactory audit ratings, including completing portions of the Monthly Internal Control Report (MICR) and documenting operating policies/procedures.
• Set, achieve, and exceed standards by adhering to established Service Quality Standards.
• Assist with ATM, vault, and night depository responsibilities, including opening, replenishing, or balancing the market center’s ATM.
• Embrace cross-training on other responsibilities to develop and grow professionally.
• Maintain compliance with all state and federal regulations and Bank policies and procedures, including Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, EEO, and fair employment practices.
• All other duties as assigned.

Requirements

• High school diploma or equivalent.
• Cash handling experience.
• Customer service experience in a retail environment.
• Sales experience, including cross-selling (preferred).
• Previous retail bank experience (highly preferred).

Skills

• Able to successfully complete required training programs.
• Professional and effective communication skills, including the ability to ask questions to uncover and identify varying customer needs.
• High level of detail orientation.
• Proven team player.
• Able to present product features and benefits effectively and provide sound guidance.
• Strong organizational skills.
• Effective and professional verbal and written communication skills.

Physical Demands

In terms of an 8-hour workday, “occasional” equals 1% to 33%, “frequent” equals 34% to 66%, and “continuous” equals 67% to 100%. Some duties are performed monthly, annually, or sporadically but remain essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Frequent bending and squatting to access cash supply.
• Continuous sitting or standing in a forward-facing position.
• Frequent movement to different areas of the bank, including teller windows in the lobby and Drive-Thru.
• Frequent moving about the office to access needed office equipment.
• Frequent lifting of up to 20 pounds.
• Continuous counting/money handling.
• Continuous interaction with customers.
• Continuous repetitive use of hands and arms.
• Continuous communication: in-person, phone, written, and electronic.

Work Environment

• On-site attendance required.
• Retail bank setting with some travel to other market centers.
• Moderate noise level.