Maritime Claims Adjuster

Main Purpose of the Role

Handles carrier’s/ZIM’s response to cargo liability claims, including subrogated claims, from place of receipt to place of delivery; assists Legal Department to timely resolve claims to avoid litigation; Third Party recoveries ; assists ZIM attorneys and other claims personnel worldwide, as directed.

Main Tasks

Maintains active maritime and cargo claim records Implements best administration and management practices with respect to cargo claims Maintains database of communication files for required vendors (e.g. surveyors, counsel, specialist vendors) Coordinates and/or assists with response to requests from other regions for action relative to unclaimed and/or abandoned cargoes Investigation, analysis, and evaluation of case files; consultation with experts (if necessary), and makes critical determinations regarding claimed loss, exercising limited discretion in application of rules and procedures for claims handling and determination. Provides reports to internal customers (Claims, Insurance & Loss Prevention; Finance; Country / Agency POCs) Communicates with internal and external customers regarding procedures and policies, as well as specific claims information and status. Prepares documents / invoices for disbursement and / or receipt of claims settlement funds and payment of vendors.