Marine Service Estimator

About the role

Provides support in the daily operations of both the parts and service departments. Key contributor in the estimating process for marine service. Ensures smooth communication between customers, technicians, vendors, and management while maintaining accurate records, inventory control, and financial and personnel administration.

Responsibilities

• Processes, pulls, orders, receives and packages marine parts to fulfill customer and service department needs.
• Assists marine service technicians in identifying and sourcing the necessary parts for repairs and maintenance.
• Works closely with CEs and technicians to develop repair estimates with labor operations required to complete repair, reviewing warranty for any deductibles due.
• Develops complete parts lists for repairs being performed using extensive marine product knowledge, various computer software programs and supplier catalogs, estimating requisition completion time with a high degree of accuracy.
• Identifies sources for non-stock marine parts, using relationships developed with local suppliers and marine vendors, and determines price and availability of parts to be included on customer estimates.
• Receives, inspects, stocks and tracks incoming marine parts.
• Matches customer needs with W. W. Williams marine product and service offerings and recommends solutions, allowing Service Department to maximize customer satisfaction and sales opportunities.
• Builds and maintains relationships with technicians, shop personnel, vendors, and the marine service sales team.
• Provides general administrative and clerical support across Service and Parts departments as needed.
• Assists with special projects and additional duties as assigned by management.

Qualifications

• A minimum of 2+ years of related experience.
• A high school diploma or general education degree (GED).
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite.

Skills

• Extensive marine product knowledge.
• Computer software proficiency.
• Supplier relationship management.
• Estimation and pricing skills.
• Customer service and communication skills.

Benefits

Includes 8 Paid Holidays & 1 Paid Wellness Day, Paid Time Off, Employee Referral Bonus Program, Medical, Dental & Vision Insurance, 401k with a Company Match, Company Paid Training, Growth & Leadership Opportunities.

About the company

Founded in Columbus, Ohio in 1912, W. W. Williams is a diversified solutions provider with a broad portfolio of businesses located throughout the U.S. and Mexico. The company includes CT Power and Guaranteed Truck Service. Products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation, and third-party supply chain logistics solutions. Customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military, and boat owners. W. W. Williams is one of the nation's largest sales and service networks of industrial power products, with multiple locations across the U.S. and Mexico. The company is dedicated to providing highly professional service and strong relationships with its customers. Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment. Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.