Marine Engine Field Service Technician - Level I

About the role

We are looking for a talented Field Service Diesel Engine Technician to join our team specializing in engine repairs for our Distribution Business in Paducah, KY. $5000 Sign on Bonus!

Key Responsibilities

• Engages customers in a courteous and professional manner.
• Anticipates and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Schedules and completes preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Identifies additional service opportunities with customer.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensures adherence to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Competencies

• Communicates effectively
• Customer focus
• Develops talent
• Manages complexity
• Self-development
• Diagnostics Application
• Electronic Service Tool Application
• Engine Systems Interactions
• Product Repair and Maintenance
• Service Documentation
• Technical Escalation
• Values differences

Qualifications

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Locally valid driving permit

Experience

• Basic level field service work experience
• Intermediate level knowledge of and/or experience with engine products
• Customer service experience
• Marine Field Service Experience Required

Education

• This position may require licensing for compliance with export controls or sanctions regulations.

Other Requirements

• A current valid license is required for this role
• This role requires a 5 year motor vehicle report, free from major violations

Pay

Min Salary: $48800
Max Salary: $73200

Schedule

On-site with Flexibility

Job Type

Technician

Relocation Package

Yes 100%

Job Service Organization

Cummins Inc.

Role Category

On-site with Flexibility

ReqID

2432207

Relocation Package

Yes 100%