Marina Pro Shop Manager Intern

About the role

The Marina Pro Shop Manager Intern is responsible for maintaining knowledge of manufacturer products and programs, communicating them to coworkers and customers, implementing programs to increase traffic and sales, enforcing concepts that lead to repeat customers, motivating staff to promote growth of seasonal staff, and initiating housekeeping and safety procedures that result in a safe and attractive work environment. The intern must be professional, maintain a positive attitude, and uphold Mau Marine’s mission.

Mission: Mau Marine will make absolutely every aspect of the boating experience easy and enjoyable for our customers through an expert team of marine professionals dedicated to setting the standard for excellence in customer satisfaction.

Position relationships: Reports to the Marina Pro Shop Manager. Key internal relationships include the Lakeside Restaurant Management Intern, Service, and Sale Captains. Direct reports: Gas Dock & Retail Clerks.

Duration: May 2027 through August 2027.

Mau Marine of Okoboji, Iowa is the Midwest’s premier lakefront boat dealership, featuring a full-service marina, 100-boat indoor showroom, and restaurant/entertainment complex. As a member of the Mau crew, you will work alongside marine pros who are passionate about teamwork and quality service. Mau’s slogan “Experience the Difference” demonstrates a commitment to continuous improvement and the belief that the team truly makes a difference in customers’ lives. Success is measured by the tenure and development of individual team members as well as the numerous awards earned annually as a group.

Responsibilities

• Ensure profitability of the Ship’s Store through the sale, marketing, and merchandising of inventory
• Implement programs to increase traffic and sales and enforce concepts that lead to repeat customers
• Maintain knowledge and awareness of manufacturer products/programs and communicate to coworkers and customers
• Establish and maintain effective working relationships with other departments
• Initiate housekeeping, safety and security procedures that result in a safe and attractive work environment
• Maintain dealership equipment in effective working condition
• Develop, train, and motivate staff to promote growth of seasonal staff
• Maintain professional attire according to dealership policy
• Set the tone for a positive and upbeat work environment
• Develop and execute retail processes to support elevated customer experiences
• Create product and service inventory mix to satisfy customer demands
• Create exciting merchandising of products and services to promote customer loyalty
• Work Mau Marine special events as needed
• Other duties as presented by management

Requirements

• A genuine passion for boating and a keen interest in the marine industry
• Excellent verbal and written communication skills to effectively interact with customers and team members
• Strong collaborative skills to work effectively with a diverse team and contribute positively to the service department
• Capability to thrive in a dynamic, fast-paced environment, demonstrating flexibility and a proactive attitude
• Must be at least 18 years old with a clean driving record, meeting legal requirements for operating vehicles

Benefits

• Hands-on training and mentorship under experienced Pro Shop Manager and industry professionals
• Exposure to various aspects of boat dealership and marina operations
• Potential for future career growth within the organization
• Employer-sponsored housing offered, space permitting